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[Q] Dead touch strip after leaving on desk?

OP xilefian

21st December 2014, 12:20 AM   |  #1  
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This is a weird one;
I'm a developer so naturally all my devices are plugged in lying on the desk, this Nexus 4 used to be my day-to-day phone, I got it on release from Google Play.

Within the first two weeks I got it I was commuting on the London Underground and it was a crammed train, so I got squashed and my Nexus 4 was crushed, adding a crack to the top of the back of the phone, I was upset but didn't think anything of it as it was cosmetic damage, so I bought the Google bumper for it and I've been happy since.

Today, device lying on desk, I use it daily for work, lying on the desk plugged in, today I was testing the a website with the browser and then I put it down, pick it up again and suddenly the T on the soft keyboard doesn't work, it only worked when I turned it to landscape.

I got a touch test app and it turns out I have a dead vertical strip from the bottom of the phone to the top that completely covers the T key on the Google keyboard.
Incredibly annoying.

Called up LG, they were organising the in-warranty repair, then they asked if there is any other damage, I mentioned that there is cosmetic damage at the back of the device from January 2013, but the device has been perfectly fine until just a moment ago.
At this, the help guy said because it has damage it is no longer in warranty. Great.
  • Is there a known software fix for this?
  • Is the warranty really voided from cracks on the back of the phone?
  • Do I need to repair it myself?
  • Does Google Play have a service to handle this or is it all through LG?

I'm a bit annoyed as it happened so spontaneously, and this crack on the back of the phone has meant it's been out of warranty nearly since I bought it.
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