They will not report an "outage" if its network vision related or its being upgraded.
Many times if they are adding extra nodes or adding more bandwidth you will lose everything for a few hours, or you will notice your connection constantly dropping and reconnecting ( or at a lower signal) because you are trying to connect to a different tower since the one closest to you is offline being worked on.
The problem is.. everyone else is trying to also connect to that other tower, which overloads it- so people get kicked off or get the lovely 0.02kbps speedtest results.
You will only see an "outage" reported ( that shows up on the web) when either something major happens like a tornado/hurricaine/storm that caused damage, or if some idiot from another utility company accidentally cuts the fiber that goes from the tower to the switch
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