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Noise reduction greyed out?

24th August 2014, 04:52 PM |#1  
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T-Mobile Note 3, all stock, not rooted, all the latest updates installed. My wife has an identical phone. We go to settings, device, call, and I have a noise reduction setting I can check and uncheck, her noise reduction setting is greyed out.

How can I get it working for her?
 
 
24th August 2014, 06:25 PM |#2  
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Quote:
Originally Posted by WatermelonSlim

T-Mobile Note 3, all stock, not rooted, all the latest updates installed. My wife has an identical phone. We go to settings, device, call, and I have a noise reduction setting I can check and uncheck, her noise reduction setting is greyed out.

How can I get it working for her?

is she using a headset ? (Bluetooth/wired), try turning off/unplug any external headsets and recheck to see if the option is selectable
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24th August 2014, 10:41 PM |#3  
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Strange, I went to look at it again it and it was lit up so I could check it or uncheck it. Don't know what caused it but it's working now.
24th August 2014, 11:06 PM |#4  
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Quote:
Originally Posted by WatermelonSlim

Strange, I went to look at it again it and it was lit up so I could check it or uncheck it. Don't know what caused it but it's working now.

Good 2 hear.
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