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[Q] Omate Service Center

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BenjaminM
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Location: Hong Kong
Default [Q] Omate Service Center

Hello all,

Having some Bluetooth stability issues (details) and GPS not working, I have sent an email to Omate which suggested to send it to their Service Center and provided me with an RMA #. Being based in Hong Kong, this will simplify things (and shipping cost) but somehow, I not confident.

Has anyone had to deal with Omate Service Center before and can share their experience?

Omate has also advised me that the testing and replacement could take up to 2 Months. I found that very and with all the hassle most of us went through with the unit deliveries, I have concerns it might take even longer.

The warranty is also another point of doubt. I haven't opened the watch or used it under rain/shower/etc. but I feel like Omate might just find any excuses to void the warranty.

That said, I really want/need the BT/GPS to work. I'd just like to make sure sending it to Omate Service Center is the right move and won't get any additional disappointments or frustrating waiting time.

Thanks for any of your feedback.
 
kuronosan
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Join Date: Nov 2008
Quote:
Originally Posted by BenjaminM View Post
Hello all,

Having some Bluetooth stability issues (details) and GPS not working, I have sent an email to Omate which suggested to send it to their Service Center and provided me with an RMA #. Being based in Hong Kong, this will simplify things (and shipping cost) but somehow, I not confident.

Has anyone had to deal with Omate Service Center before and can share their experience?

Omate has also advised me that the testing and replacement could take up to 2 Months. I found that very and with all the hassle most of us went through with the unit deliveries, I have concerns it might take even longer.

The warranty is also another point of doubt. I haven't opened the watch or used it under rain/shower/etc. but I feel like Omate might just find any excuses to void the warranty.

That said, I really want/need the BT/GPS to work. I'd just like to make sure sending it to Omate Service Center is the right move and won't get any additional disappointments or frustrating waiting time.

Thanks for any of your feedback.
From what I understand, if you live in HK they probably won't give you much hassle. They also won't find an excuse to void your warranty. If you haven't touched the casing they won't do anything.

I might stress that you're a local to HK and that you'd appreciate faster turnaround and testing. It literally takes about 2 minutes to examine the watch for damages and "test" it.
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BenjaminM
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Join Date: Mar 2008
Location: Hong Kong
Quote:
Originally Posted by kuronosan View Post
From what I understand, if you live in HK they probably won't give you much hassle. They also won't find an excuse to void your warranty. If you haven't touched the casing they won't do anything.

I might stress that you're a local to HK and that you'd appreciate faster turnaround and testing. It literally takes about 2 minutes to examine the watch for damages and "test" it.
Thanks for your input kuronosan.

I've decided to send my TS to the Omate Service Center. I will keep the community informed on the progress and share my experience. Hopefully it will take less than the estimated 2 Months.
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