OnePlus "Customer Support"...Tell your stories
Ok all. I am going here as I am seeing threads like this disappearing left and right over on the OnePlus Forums.
Let me start of by saying that overall I really like this phone. It looks awesome and CM 11 has so much going for it. Development is solid as all get out here thanks to all the devs working on this device. This is why I was so excited to get this device and so grateful for the invite provided by a member here.
However, this phone, just as many other phones may have some problems. A lot of which are software related and will be ironed out over time and just need some patience. Or try one of the many ROMS here and enjoy. Right?
But hardware problems, true hardware issues, are another thing. These require device replacements. The problem is, OP seems to either ignore customers or take inordinate amounts of time to respond. People are waiting literally upwards of a month or more to get a replacement device sent out, and good lord, I hope that those replacements are ok and without defects. This really should not be tolerated. I don't know why we would just say, "hey they are a new company, give them a break." (Everyone knows they are not really a new company I hope.)
So I would like to hear stories here. Post them up or PM me. I am trying to work with another user to get some things compiled and see what comes of it. Maybe some sites (cough cough...XDA) would be interested in this and maybe we can help bring some of this to light and hope the company will improve.
Or at the very least, get our broken phones replaced so we can get on with our lives and not feel like we got ripped for 350$. Of course I know there is buyer protection through Paypal, but should Paypal really have to be the ones dealing with this each time? I don't know, maybe OP planned it that way. Just let Paypal be our support.
By the way, if you are still reading this, my story is simple and just begining unfortunately. I got a device that did not have working volume keys out of the box. I have updated, flashed old and new stock ROMS, and nothing. Still don't work. I sent in a support ticket 6 days ago with a link to a video of what is going on and told them my problem. I have literally received no response at all since then.