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Probably stuck or dead pixel

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Numero7
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Default Probably stuck or dead pixel

Hi guys, yesterday i recieved my OPO and i noticed that there is a little dark point ( watchable only on white screen) which probably is a stuck or dead pixel. The point is very very little and amost unwatchable during normal use , but i m very finicky......what can i do? Is possible to obtain a replacement of the phone for only one pixel? Thanks for your suggestions!!!
 
timmaaa
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Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.

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Numero7
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Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.

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But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
 
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Basic warranty policy states that if a device is defective out of the factory you are entitled to a replacement.

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lucker#1
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I have a dead pixel too - but honestly - is it worth making such a big deal out of it?! Why don't you just live with it and save you all the trouble? It's not worth it in my opinion - what if you get another device with a yellow band in exchange? That would be worse wouldn't it? There are bigger problems than just one dead pixel - if it were green all the time that would be much worse.
 
rndmboyz3
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But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
ugh I have the same situation with my new oneplus one, this didnt happen on my old one but there is a dead/stuck pixel near the top that is green usuallly very hard to notice but sticks out like a sore thumb on black backgrounds. i am just going to deal with it unless it gets much worse is there any way to fix it short of replacing the hardware?
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unknown1205
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my co-worker has 1 stuck pixel, like you, its only visible on a white background. OPO's defective policy is only for 3 pixels or more. he ended up selling it on craigslist for the price he bought it at.
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phunkyandry
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I have the exact same issue and feel the same way, though I haven't bothered with a ticket yet because I feel lucky to even have one given the extremely short supply. They haven't made a specific statement on dead pixels in the FAQs, but here are a couple close ones:

What is your warranty & return policy?http://oneplus.net/support/answer/wh...-return-policy
What should I do if I receive a defective product?http://oneplus.net/support/answer/wh...ective-product

Other than that, thishttps://forums.oneplus.net/threads/d.../#post-3362283 is about the most useful statement I could find from any admin on the topic. >.<

You can also do like I might and wait for your shared invites to come in, use one to buy a new phone, then sell your current one on eBay or something. Just be sure to be honest about any issues with it. Given the low supply you'd probably still get darn close to retail for it.

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timbuctoo
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Info 2 Stuck pixel here :(

Though I bought the phone nearly two months back, got it only today from a friend travelling from the US as my country is unsupported yet for shipping.

I discovered a white stuck pixel that stays on in any damn screen when the phone is on.

Pete Lau was drumbeating so much about being very strict with quality, but if so many people are complaining about the screen, this is not good.
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Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.
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