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[Q] Received OPO today, shutdown immediately after boot.

20th August 2014, 07:25 PM   |  #1  
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Just received today my brand new OPO from OnePlus, buyed it with invite, it came from LONDON-HEATHROW - UK.

The phone immediately powers down after boot. It displays the "Power off, Shutting Down" message, but simply refuses to actually let me into the OS.

I've tried:
- Full factory reset (all wipes)
- Reinstalling rom with fastboot (30O) AND with simple recovery sideload (25R)
- Formatting again
- Different cable, Different charger
- Without SIM card, with SIM card (with and without sim deck)
- With cable, without cable
- Boot cycle (+30secs power button)

The battery is at ~35%, But battery does NOT charge. Tried with different chargers and cables, over an hour but it doesn't charge at all. Screen turns on when "charging" and shows battery icon with percentage. And plug is all way in.
Have made a ticket to OnePlus but i dont think i get answer in half a month.

It will stay alive if I hang in Recovery and in Fastboot. It will stay on in that all day. The minute I boot into the OS it shuts down.

Edit: Found out that someone has same problem with nexus5.
http://forum.xda-developers.com/goog...-boot-t2569000

On video same thing as me. I haven't rooted device.

Anybody have any ideas?

Very disappointed because waited this day 2 months and then i can't even try the software. Phone feels and looks good. But its too expensive to only be a paperweight.
Last edited by Micco85; 25th August 2014 at 05:10 PM. Reason: additions
20th August 2014, 09:24 PM   |  #2  
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Did you unlock your bootloader and flash a custom recovery before you tried to flash a rom?
20th August 2014, 09:34 PM   |  #3  
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Quote:
Originally Posted by Mr Woolf

Did you unlock your bootloader and flash a custom recovery before you tried to flash a rom?

yes i did.

Also tried the boot cycle (at least 30sec power button) with no luck.
20th August 2014, 09:34 PM   |  #4  
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I think its a hardware issue... Replacing is good way..

Sent from my Miui v6 by Abhi
22nd August 2014, 05:35 PM   |  #5  
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okay, i try to get logcat from boot. First issue is that usb debugging is off by default. So i found a way to change this ON with TWRP, and adb and sqlite3.

Changed adb_enabled value from /data/data/com.android.providers.settings/databases/settings.db to 1.
And
Added persist.service.adb.enable=1 to /system/build.prop

Next problem is that when i turn phone on, it boots normally, and when it has booted up it shows on back: Allow USB debugging? And buttons Cancel and OK, but i can't press those because of that stupid Power off. Shutting down... window.

Any solution how to confirm usb debugging?
23rd August 2014, 01:46 AM   |  #6  
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Quote:
Originally Posted by Micco85

Just received today my brand new OPO from OnePlus, buyed it with invite, it came from LONDON-HEATHROW - UK.

The phone immediately powers down after boot. It displays the "Power off, Shutting Down" message, but simply refuses to actually let me into the OS.

I've tried:
- Full factory reset (all wipes)
- Reinstalling a rom with fastboot AND with simple recovery sideload
- Formatting again
- Different cable, Different charger
- Without SIM card, with SIM card (with and without sim deck)
- With cable, without cable
- Boot cycle (+30secs power button)

The battery is at ~35%, But battery does NOT charge. Tried with different chargers and cables, over an hour but it doesn't charge at all. Screen turns on when "charging" and shows battery icon with percentage. And plug is all way in.
Have made a ticket to OnePlus but i dont think i get answer in half a month.

It will stay alive if I hang in Recovery and in Fastboot. It will stay on in that all day. The minute I boot into the OS it shuts down.

Edit: Found out that someone has same problem with nexus5.
http://forum.xda-developers.com/goog...-boot-t2569000

On video same thing as me. I haven't rooted device.

Anybody have any ideas?

Very disappointed because waited this day 2 months and then i can't even try the software. Phone feels and looks good. But its too expensive to only be a paperweight.

I suggest you do an RMA ASAP or you'll be screwed. I was having issues with my device not the same as yours and 3 emails after never got a response from OnePlus so I contacted Paypal. I'm sure they'll reply back that way, good luck.
24th August 2014, 12:45 PM   |  #7  
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Quote:
Originally Posted by Knight-Rider

I suggest you do an RMA ASAP or you'll be screwed. I was having issues with my device not the same as yours and 3 emails after never got a response from OnePlus so I contacted Paypal. I'm sure they'll reply back that way, good luck.

Ticket has been made on same day i received OPO.

I Managed to get LogCat from startup. See attachment.
Attached Files
File Type: txt logcat.txt - [Click for QR Code] (177.5 KB, 13 views)
File Type: txt logcat1.txt - [Click for QR Code] (214.8 KB, 6 views)
Last edited by Micco85; 24th August 2014 at 07:19 PM.
25th August 2014, 02:04 AM   |  #8  
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Quote:
Originally Posted by Micco85

Ticket has been made on same day i received OPO.

I Managed to get LogCat from startup. See attachment.

You're better off asking a Dev I can't help you there.

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