Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,811,702 Members 54,185 Now Online
XDA Developers Android and Mobile Development Forum

[Q] oneplus one support tickets, returns/exchanges

Tip us?
 
eudemonics
Old
#1  
eudemonics's Avatar
Senior Member - OP
Thanks Meter 7
Posts: 103
Join Date: Jan 2007

 
DONATE TO ME
Phone [Q] oneplus one support tickets, returns/exchanges

i think i have to RMA my oneplus one for a hardware issue with the display being stuck on inverted colors. so i filed a support ticket on the oneplus site a few days ago, and i still haven't received a response, only an email acknowledging they got the ticket, nor can i even find the ticket i submitted anywhere in my account. i know they ask for patience, but i've been told they get about 2k support tickets a day, and that some people have waited a month for a reply. is this really true??? do i have to wait a month for them to even respond with initial tech support?? or what if i reply to their email to update the support ticket and request a RMA to exchange the phone or fix the display? will i have to wait an entire month for them to acknowledge my request to put in a RMA, and then even longer after that to do the actual warranty exchange/repair?
~*~

MY DEVICES:
Oneplus One 64gb - rooted, stock CyanogenMod Android 4.4.2. running Kali Linux 1.0.6 in Linux Deploy.
T-Mobile Samsung Galaxy Note 3 - rooted, stock Android 4.4.2, baseband NE6, obknoxious 0x0.
Samsung Galaxy Note 10.1 - rooted, stock Android 4.1.3, de-odexed, running Kali Linux 1.0.6 in Linux Deploy.
T-Mobile HTC Amaze 4G [retired] - rooted, BulletProof 2.3.4 Gingerbread ROM
 
Knight-Rider
Old
#2  
Knight-Rider's Avatar
Senior Member
Thanks Meter 46
Posts: 247
Join Date: Feb 2013
Quote:
Originally Posted by eudemonics View Post
i think i have to RMA my oneplus one for a hardware issue with the display being stuck on inverted colors. so i filed a support ticket on the oneplus site a few days ago, and i still haven't received a response, only an email acknowledging they got the ticket, nor can i even find the ticket i submitted anywhere in my account. i know they ask for patience, but i've been told they get about 2k support tickets a day, and that some people have waited a month for a reply. is this really true??? do i have to wait a month for them to even respond with initial tech support?? or what if i reply to their email to update the support ticket and request a RMA to exchange the phone or fix the display? will i have to wait an entire month for them to acknowledge my request to put in a RMA, and then even longer after that to do the actual warranty exchange/repair?
Contact Paypal I had the same issue and no response even after 3 emails in a week. If they don't respond to Paypal within 7 days they issue you a full refund and you keep the phone that is what I was told by Paypal.
The Following User Says Thank You to Knight-Rider For This Useful Post: [ Click to Expand ]
 
magnum73
Old
#3  
Senior Member
Thanks Meter 8
Posts: 115
Join Date: Mar 2010
Normally your answer on your ticket within 10 days... I m also in the procedure for rma. After they answer the first time,it's going faster. I've waited 10 days for an answer and after 3 days later my phone was picked up by TNT. 3 days later it was in Hong Kong... Now I wait for the new one. Since the rma was approved,I saw an new order in my account....
Succes !! It takes much too long...but that's the risk...

Sent from my HTC One X+ using XDA Free mobile app
The Following User Says Thank You to magnum73 For This Useful Post: [ Click to Expand ]
 
eudemonics
Old
#4  
eudemonics's Avatar
Senior Member - OP
Thanks Meter 7
Posts: 103
Join Date: Jan 2007

 
DONATE TO ME
thanks for the responses. yeah, i think i'm going to file a claim with paypal, and hopefully they come through in a more timely fashion. the overwhelming amount of RMA's and support tickets really doesn't bode well for them as a startup. it's rather disappointing because i've been fighting for them to succeed for months, even after all those terrible invite contest ideas. now i'm running out of excuses for them...
~*~

MY DEVICES:
Oneplus One 64gb - rooted, stock CyanogenMod Android 4.4.2. running Kali Linux 1.0.6 in Linux Deploy.
T-Mobile Samsung Galaxy Note 3 - rooted, stock Android 4.4.2, baseband NE6, obknoxious 0x0.
Samsung Galaxy Note 10.1 - rooted, stock Android 4.1.3, de-odexed, running Kali Linux 1.0.6 in Linux Deploy.
T-Mobile HTC Amaze 4G [retired] - rooted, BulletProof 2.3.4 Gingerbread ROM
Tags
exchanges, oneplus one, repairs, tech support, warranty
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes