thanks for the responses. yeah, i think i'm going to file a claim with paypal, and hopefully they come through in a more timely fashion. the overwhelming amount of RMA's and support tickets really doesn't bode well for them as a startup. it's rather disappointing because i've been fighting for them to succeed for months, even after all those terrible invite contest ideas. now i'm running out of excuses for them...
Oneplus One 64gb - rooted, stock CyanogenMod Android 4.4.2. running Kali Linux 1.0.6 in Linux Deploy.
T-Mobile Samsung Galaxy Note 3 - rooted, stock Android 4.4.2, baseband NE6, obknoxious 0x0.
Samsung Galaxy Note 10.1 - rooted, stock Android 4.1.3, de-odexed, running Kali Linux 1.0.6 in Linux Deploy.
T-Mobile HTC Amaze 4G [retired] - rooted, BulletProof 2.3.4 Gingerbread ROM