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[Q] Please Help!

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Muzzler
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Exclamation [Q] Please Help!

hello, I rooted my asus padfone x with towelroot v1 a few days back, everything went fine. Earlier today I installed a a program ( I cant remember the name of it but will post as soon as I remember) and changed my boot logo successfully twice. When I wasn't satisfied with the boot logo I changed it again and reset to see it in action. So when I powered the device on it shows the asus pre-boot logo, then shows the boot logo I chose briefly then plays the at&t startup sound, but then just sits at a black screen. iv tried going into recovery mode and resetting back to factory defaults then reset but nothing but the same problem as before. I did make a backup with nandroid (I think its called) that I have stored on my asus pc running windows 8. Im not sure what to do, and now I feel like a dumb ass for not taking better precautions.. Any help would be greatly appreciated!! Thanks again,
Best regards,
Mike
 
Scott@ASUS
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Originally Posted by Muzzler View Post
hello, I rooted my asus padfone x with towelroot v1 a few days back, everything went fine. Earlier today I installed a a program ( I cant remember the name of it but will post as soon as I remember) and changed my boot logo successfully twice. When I wasn't satisfied with the boot logo I changed it again and reset to see it in action. So when I powered the device on it shows the asus pre-boot logo, then shows the boot logo I chose briefly then plays the at&t startup sound, but then just sits at a black screen. iv tried going into recovery mode and resetting back to factory defaults then reset but nothing but the same problem as before. I did make a backup with nandroid (I think its called) that I have stored on my asus pc running windows 8. Im not sure what to do, and now I feel like a dumb ass for not taking better precautions.. Any help would be greatly appreciated!! Thanks again,
Best regards,
Mike
Hello Mike,

I have a few suggestions that may help. If the program you are using does not require your Padfone X to be completely powered on, I would recommend changing your boot logo back to a previous version. If that does not work, I would proceed to enter recovery and restore your backup. Some recoveries allow you to restore from the SDcard, so I recommend placing the nandroid from your computer onto the SDcard. If you need further support please feel free to email me at CL-Scott1@ASUS.com. Include case number N140731704 in the subject line.

Warm regards,
Scott
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Muzzler
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(Last edited by Muzzler; 23rd July 2014 at 10:56 PM.)
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Originally Posted by Scott@ASUS View Post
Hello Mike,

I have a few suggestions that may help. If the program you are using does not require your Padfone X to be completely powered on, I would recommend changing your boot logo back to a previous version. If that does not work, I would proceed to enter recovery and restore your backup. Some recoveries allow you to restore from the SDcard, so I recommend placing the nandroid from your computer onto the SDcard. If you need further support please feel free to email me at CL-Scott1@ASUS.com. Include case number N140731704 in the subject line.

Warm regards,
Scott
ASUS Customer Loyalty
hi scott, thanks for the reply. So last night before bed I looked at my phone pissed off and wasn't going to throw it on the charger. So before bed I plugged it into the tablet to charge, and that's were things got interesting.... so apparently the tablet portion has its own chip set that remembers things like boot logo. What I did was plug it into the tablet, then it displayed a battery logo to show that it was charging. So I held dow the power button until the phone tablet combo turned on, and to my surprise the original boot logo from at&t was shown and let me back into my phone. So from there I went back into my boot logo changer and changed it back to one that I know works. So now my phone is back to were it was thank god!!
 
Scott@ASUS
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Originally Posted by Muzzler View Post
hi scott, thanks for the reply. So last night before bed I looked at my phone pissed off and wasn't going to throw it on the charger. So before bed I plugged it into the tablet to charge, and that's were things got interesting.... so apparently the tablet portion has its own chip set that remembers things like boot logo. What I did was plug it into the tablet, then it displayed a battery logo to show that it was charging. So I held dow the power button until the phone tablet combo turned on, and to my surprise the original boot logo from at&t was shown and let me back into my phone. So from there I went back into my boot logo changer and changed it back to one that I know works. So now my phone is back to were it was thank god!!
I am happy to hear you were able to get back up and running.

Regards,
Scott
ASUS Customer Loyalty
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