Ok heads up. The email method didnt work. The said they couldnt cause its a retail device.
Now CALLING them, that worked. However.. was lil of a pain. 1st she tried to claim after asking me if I was on a t-mo contract that she couldnt till the contract was over. I told her T-mobile told me to contact Dell for the code, she put me on hold, talked to Tmos unlock dept, they said it could be released. So she gave me one code over the phone. (Didnt work) so now I am waiting on my email within 24 hours now to get it.