I just spent 50 minutes on hold with the Play Store and requested that they either refund my shipping and tax or send me a pair of cases. (I ordered two, one for my father.) The representative immediately read a canned statement informing me that there is nothing that can be done. I requested to speak to a supervisor and Matt The Supervisor told me the same. I explained to him that I'm a loyal customer and am very upset and he insisted that the 3rd party retailers violated the street date of the N7. I explained that there was no street date (which was rude to make customers wonder when they'll receive shipment) and that it's not the retailers fault, but Google who clearly has no control over their supply chain. Interesting note, Matt said "It wasn't US who sent them those tablets...I can assure you of that...WE didn't send those tablets out." Which you can infer that a logistic's partner is to blame. I told him that I will be refusing shipment and they will eat two tablets and shipping both ways. I HIGHLY encourage everybody with some patience to do the same and send Google a message that they're not going to screw us and then say "Our hands are tied." There are plenty of places to get an N7 and likely the production quality will be higher on a second wave unit...