I'm not sure that was a third party problem cus i hard reset
my viva many times and hard reset remove any third party
softs but that not resolve the problem.
and i have good news , after doing many tests finaly i decide
to remove my SD card and then hard reset the device.
and yes , that worked for me but when i insert SD card again
the problem appears , what does that mean? is that mean that
i never can use a SD card ?

Thanks all for help