Post Help with my phone

Hello. i am new to this forum so i'm sorry if this is not the right section. my friend's phone (Alcatel One Touch 991) is bricked,it just stucks at the ALCATEL ONE TOUCH screen. i tried to format using SmartPhone Flash Tool but it keeps saying "Searching" when i press FORMAT or DOWNLOAD. can someone,please,help me? i'll give in exchange a skype account with 7$ credit. thank you very much