OP Junior Member
Join Date:Joined: Mar 2014
Hello, I have a stock Kindle HD 8.9 from best buy that seems to have seized up. It's not rooted, I was hoping I might be able to root it to bring it back to life.
When I turn on the kindle it stops at the kindle fire logo and looks like the logo is being lit up by a light streak that scrolls across the logo. This repeats until the battery dies.
When I plug the kindle the computer via USB, the computer makes a single noise that sounds like it is trying to find the device and then Windows attempts to find drivers. Windows then errors out and says the device driver cannot be found.
If I look in the device manager I do not see any Kindle devices. If I show hidden devices I can see JEM-PVT-Prod-04 in a faint gray color with a grey question mark next to it. Through downloading and installing USB drivers found on this site I was able at one time to get this to change to Android USB device. It never changed from the faint gray color. I uninstalled the drivers and restarted since updating the drivers did not seem to address the issue. I have seen mentions in many threads about yellow triangles but I have never seen that.
I believe read on the FAQ that if there is some indication of power or booting, then the device might be able to be recovered. I'm just not seeming to have any luck with getting it to respond to the PC.
The computer is Windows 7 64bit.
I read on amazon's developer site that ADB must be enabled on the kindle before rooting. Since the kindle will not boot, I can not confirm whether it is enabled or not. I presume this is a crucial step, but I felt I should double check with others who are more knowledgeable.
Thank you for any help that may be provided.