Unhappy [Q] 4X HD whitout IMEI help please!!!

I need your help, my computer after a restart and had no signal, I happened to see the IMEI and not have, either Baseband or mac address for wi-fi or bluetooth, and try to reset using this forum Guides but none solves me, could you please help me, when I try to do the normal procedure reaches 5% and there is nothing more, I hope your help. thanks