OP Junior Member
Join Date:Joined: Mar 2014
My phone is stuck on the Samsung screen with the logo glowing blue. I've tried to reboot my phone and cleared the cache but it still has the same problem. It won't get past the Samsung logo screen to the lock screen.
I've restarted my phone many times. I've left the battery out for a day. Nothing works.
Prior to this happening, my phone would suddenly restart itself (for example, when I am taking a photo or just simply browsing on my phone); but it would always return back to normal. (Note: my phone is not rooted or anything)
I don't want to perform a factory reset as I have pictures on my phone that are not backed up. Is there any way to retrieve them? (I do not have a SD card on my phone. They are all in the internal storage). My phone won't even connect to my laptop.
Any ideas on the issue? Any help would be much appreciated!