Default 2 Annoying problem with my note3

Hello. I have 2 problem that really getting on my nerves! 1-when I receive a call, I can't see the calling screen. I must tap answer button from notification bar to see the call screen and be able to see, ignore or answer the call! and after that, that function bar in notification still exists! and also the phone call icon that appears when I have a call ! 2- is that when I set a pin or password lock to my phone, when I have a call, I Can't see the call screen untill I give the password to phone and then doing steps mentioned before! and I don't know what app cause this problem! or maybe this is a bug!!

screenshots:





all this buttons not working. the only thing it does is the answer button shown in screenshot to see the calling screen!

links of screenshots in case of not showing : https://www.dropbox.com/s/mq43y9u3cq...%5B1%5D.png?m=

https://www.dropbox.com/s/slrzfsr3xv...%5B1%5D.png?m=

the lines I wrote in screenshots: 1- I must tap this button to see the call screen! and stays untill I reboot the phone. 2- this stays untill I reboot the phone!!!