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21st April 2014, 09:39 PM |#1  
OP Junior Member
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Hello, I was given a friend's N7 to repair. He wants data to be saved but the device is stuck in the KitKat boot animation. I can't find any way to get to the user files on the device. If I go into recovery mode, I get the message "no command" so I'm unsure what to do at this point.

If the data is not recoverable, how can I reset it back to factory if I'm getting this "no command" error as well?

Thanks for any help