Default [Q] RCK help

Just bought new tf701. Upgraded to 4.3. I tried to boot into RCK but I a message flashes - installing software update - then I get the android with the red triangle saying "Error". Is this normal or should I be able to boot into RCK. Tried to reboot into RCK several times, but no luck.
Aneurysm, Stroke and Coma = stupid