I am the caregiver to handicapped and disabled people and I have helped 3 people sign up and signed myself up as well and 3 of us signed up with Q-link wireless and all got LG Androids and one wanted to sign up with Safe link and he got the smallest junk phone that he can't he can't even read the buttons because they are so small.
I will tell you that all the Q-link androids do not come with sim cards and say SD card unmounted or not present when trying to use certain features like the camera, which I would really like for that to work to take pictures of my patients while I still have them with me, but I cannot get Q-link to send me a sim they do not have them or just don't want to help anyone out. They will not even replace a phone that broke with-in 2 days of arrival for a patient. It had some red triangle on the front and was completely frozen, I had to go on you tube and look to see if anyone else had that problem with that phone and luckily someone had and made a video on how to fix it, So I fixed it for him for free. Always look to you tube or online for free help or videos on how to do it yourself before paying out of pocket, something they were going to charge him shipping and handling back to them and $20-$30 for another phone that probably would have been the same phone, just they new which 3 buttons to push in which order to reset the phone from their bad upgrade..... Seriously saved him $50 and weeks without a phone just by watching it on you tube and following the video, 15 minutes and he had his phone good as new and a smile to boot. They just wanted to squeeze more money put of a man that only had $38 left after paying his bills each month and his $126 a month the state gives him for food stamps. I hate when people take advantage of anyone but to take advantage of someone already very disadvantaged, they are scum, they deserve jail, they deserve to pay back all moneys paid to them for their "FREE PHONES" from the government. One day the safelink executives will be standing trial and I will be cheering, and praying that the jury box is full of people that their greed has touched or touched someone very close to them. I pray they pay for their crimes to the disabled and elderly. Please change from safelink. I am not saying go to Q-link, I am not their rep and they have issues as well, I heard from someone else that Assurance was a better company but I have never personally dealt with them so I cannot say, Please look up these company's and read the customer reviews, better yet, go a couple links down and look where they can't delete them or go to the better business bureau's website and look their. You don't want to be waiting months for your free phone that you may need for an emergency to save your own life or someone you love and you do not want bad service if you do indeed need your phone for an emergency, please do your research. If anyone has any insight without being a rep of one of these or any free phone company, please tell us your likes, dislikes or whatever experiences you have had with whatever company. Please include if you have talked to customer service at anytime, if so did they help? Did they speak English or any other language you needed to communicate? What kind of phone, anything wrong with it? If their was something defective how long did it take the company to fix? If they did fix it did they charge you for this fix to your FREE phone? Please fill in all our blanks because you know we all want to know and need to know. We need a good company with strong values that have a good product that functions correctly with enough minutes to make it through the month to make doctors appointments and social serve appointments. Any information would be great. Thank you all.
