[Q] Exchange email stops working

farehmani said:

Hi,

The same problem was roaming around my head too... after trying every ICS ROM, I have found one way around.

i'll upload the solution shortly today.

farehmani

Click to expand...

Click to collapse

Here is the best possible solution, please follow all steps.



1) Download the AOSP Email.apk & Exchanger.apk from this link and unzip the files: https://rapidshare.com/files/3439473550/AOSP_Email_Exchange_4.1.zip

2) Using Titanium Backup, Make a backup and then wipe and uninstall the System apps Email & Exchange Services

3) Using Root Explorer put the recently Downloaded two files in \System\app\

Tada!!!

You'll get the working exchange mails again.

Please press thanks if you get your problem resolved

Farehmani

Sent from my GT-I9100 using xda premium

Problem Cause (one of them anyway) and Workaround

I haven’t checked this thread for a couple of days and had found a workaround solution, only to come back to post it and find someone has posted a different cause. So there is more than one cause of the problem – I had not experienced the problem as posted by mac_es, but suspect that my version of it is related in some way. The offending messages are Read Receipts, Delivery Receipts and similar messages, which could also have encoding issues, but so far in my case they haven’t. I haven't got the skills to work it out but probably one of you (mac_es?) does.

I had been reading this thread with a mixture of dread and anticipation whilst awaiting ICS availability over KIES. There are a number of us at the office with S2’s and one of us had already reported the problem, with no solution in sight. He subsequently left the company and we no longer had a guinea pig

Another one of us updated to ICS, and started having problems immediately. Then we found out that another colleague had updated a few days before and was having no problems at all, a fact he neglected to mention. We checked his firmware version and it was identical to the problem phone. This gave me the hope that there was a solution or permutation of settings that worked, so when KIES offered me the upgrade, I accepted it – it sure enough, I got the problem. We are all running XWLP7 / XXLPS.

To be clear, I am talking about the connection error problem, and so far I can only vouch for Exchange 2003, because that’s what we’ve got.

So, again, to be clear, the problem is this:

After a while, irrespective of email size, checking frequency, client settings etc, eventually mail stops coming in. If you hit manual refresh, it will give you one or both of the following messages

Last updated 28/04/2012 16:50 and Connection Error (name of account)

If you keep hitting refresh, it will keep giving you the messages, but if you inspect the time in the first message, you will see that it is not changing. If you connect to your exchange account via webmail you will notice that there are more recent messages in your inbox than the time it is showing as ‘Last Updated’ on your phone. The stop / start nature of the problem had led me to suspect it might be a particular type of message that was causing the problem, and sure enough, that’s what it turned out to be. Yes, it’s as simple as that.

The messages in question are Read Receipts, Delivery Receipts and similar messages. Once there is one of those in your inbox, you’re stuck until you delete it. I’m not sure whether it’s one or all of them, whether it’s limited to those generated by Exchange (my main suspect, all Exchange versions) or a specific version of Exchange. But the fact is that the account of the working phone above was set to not request receipts, whilst mine and the other problematic phones were set to request them. There’s a simple enough solution assuming you don’t need the receipts, which is to turn them off, but you might still get caught out by a non-delivery message.

A better solution which has worked for me is to create a folder for your receipts. Then, on your PC, create a rule to move the receipts to the folder on arrival. This will obviously also work when your PC is off, as the rules are stored and executed on the server. You will have to create a rule which processes emails on arrival, matches a series of strings in either subject or body of the message and moves them to the folder. Obviously depending on the languages and mail server systems of the people you communicate with you will have to vary the list, but I am working fine with the attached. From time to time you will find a receipt in your PC inbox which gets through your rule - all you need to do is inspect the message and update your rule accordingly.

The best solution, assuming the problem is the same and your Exchange Admin is willing to do so, could be to apply the fix to exchange referenced above, but I'm not sure the problem messages we had actually had encoding problems.

Anyway, in case of doubt, please note that I can replicate the problem at will. Having set up the rules, I have a folder which has receipts in it which I clear out periodically. Well, if I try to synchronise that folder to my phone, the problem comes back again, but the moment I switch back to my inbox, away it goes again. So, bottom line is, if you set this up – switching to a folder with receipts in it will give you problems, but otherwise you can work fine.

I’ve been working fine since Friday morning, having upgraded on Thursday afternoon, and have sent a mail shot to around 500 customers. That's a ton of delivery receipts, read receipts and out of office messages. The other colleague with the problem has also implemented the rule and is still ok.

You could presumably also create a rule for the character issue mentioned by mac_es.

good news: the leaked 4.0.4 firmware (XXLQ5) fixes all my exchange problems i had

I'm having the exact same issues but for me they seem to be related to Hotmail (and it's Exchange 2003-like EAS protocol. The moment I add m.hotmail.com as an Exchange account, my other corporate and Office365 stop syncing.

The moment I remove the Hotmail account, all other Exchange accounts start working again. Very strange.

You guys added Exchange2003 or Hotmail mailboxes? I found this issue on nearly all SGS2 ICS build.. currently on LPQ.

Exchange 2010 Problem

I had this problem with an Exchange 2010 account when the email retrieval size was all works just fine on 100kb, no connection errors at all. Although Hotmail seems fine when email retrieval size is all.