[Q] Google Play Music "All Access" Streaming Errors

rdpollard · May 17, 2013

The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."

As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.

3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.

I'm wondering if anyone else has had this issue and, if so, how have you fixed it.

Thanks.

rdpollard · May 17, 2013

Update

Just got a reply from Support. They obviously did not read my email.

Hello Ryan,

Thanks for contacting our support team.

Playback issues can occur if your internet connection was lost or the speed of your connection changed while streaming. In addition, it is possible that there is an issue with the music file that you originally downloaded.

If the problem occurs while streaming music, please try playing the original file you added locally to determine if this is related to your internet connection. The issue is most likely related to your internet connection if the problem doesn't occur when playing the original file.

Please let me know if you have any other Google Play questions that I can further assist with.

Best Regards,

Samantha

MZille · May 17, 2013

I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.

I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.

rdpollard · May 17, 2013

MZille said:
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.

I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.

Lovely. There's also a thread over at productforums.google.com/forum/#!topic/mobile/A01ByhnMKOQ that might be helpful. Thanks.

mrdrprofjeremy · May 17, 2013

I haven't been using the app too much (maybe about 3 hours worth of listening, both All Access and my tracks, since yesterday) but I haven't encountered any issues. I am rooted and running EOS, if that matters.

badnewswrx · May 18, 2013

ATT version here

if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.

Any fix for this? is it just too new?

jbrooks58 · May 18, 2013

I'm also having this problem but it doesn't occur with my Asus transformer pad. Does running a custom rom fix this?

---------- Post added at 12:31 AM ---------- Previous post was at 12:22 AM ----------

I don't think this is a hardware issue. I hope as more updates are released this is fixed but idk how soon that it is.

rdpollard · May 18, 2013

badnewswrx said:
ATT version here

if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.

Any fix for this? is it just too new?

Yeah, that's what I'm experiencing as well.

cjpp78 · May 19, 2013

rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."

As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.

3G, 4G, Wifi. same result, my songs stop playing mid-way through.

Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.

My tracks or All Access tracks, same result, my songs stop playing mid-way through.

I'm wondering if anyone else has had this issue and, if so, how have you fixed it.

Thanks.

I have a at&t optimus g and Im having the same issue. wont make it through a whole song before it stops. error "couldn't play stream you requested" pops up.

toreym · May 19, 2013

rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."

As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.

3G, 4G, Wifi. same result, my songs stop playing mid-way through.

Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.

My tracks or All Access tracks, same result, my songs stop playing mid-way through.

I'm wondering if anyone else has had this issue and, if so, how have you fixed it.

Thanks.

I'm also having this issue. But I'm sprint LG Optimus G rooted 4.1. I've tried several things related to streaming errors in the past like making sure the hosts file is ok as well as setting lpa.decode to false. But no dice.

jbrooks58 · May 20, 2013

Does running a custom rom fix this?

toreym · May 20, 2013

jbrooks58 said:
Does running a custom rom fix this?

I just installed EOS and so far I'm several songs in without it stopping. So, yes I think a custom ROM fixes this.

jbrooks58 · May 20, 2013

Thats good. Im just scared to unlock my bootloader because my freegee bricked me last time lol

reddragon72 · May 20, 2013

Same issue here. Also whenever I try to start a "radio" it just tells me the "radio could not start"

Seems this new version is broken for us as the older version worked fine.

I'll just stick to iheart for now and see what they do to fix it.

VoluntaryMan · May 22, 2013

I'm on CM10.1 and do have this issue once in a while. It's very rare though.

rdpollard · May 22, 2013

So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.

Sent from my LG-LS970 using xda premium

toreym · May 22, 2013

rdpollard said:
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.

Sent from my LG-LS970 using xda premium

I was able to get in contact with google support and send them some logs when the problem occurred. Anyone else who has the problem try and get ahold of support and tell them that you've already tried to reinstall the app, reboot the phone and clear it's cache. Send them the logs too if you can.

wilberatilioa · May 23, 2013

try this go to Settings -> Apps -> Media Storage -> Clear Data

jbrooks58 · May 24, 2013

wilberatilioa said:
try this go to Settings -> Apps -> Media Storage -> Clear Data

Are you sure this works? Have you done it?

wilberatilioa · May 24, 2013

It worked for a few hours, after that everything went back to the same issue. I moved to an asop rom and it is working just fine. I guess the problem is related with the lg rom

[Q] Google Play Music "All Access" Streaming Errors

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