wtf just happened to my phone's usb port?

squshy 7 · Mar 21, 2012

sleshepic said:
If nothing else, its good to learn/confirm from this thread that Sprint will tell you one thing, and completely do another once you deal with someone else, I have had this multiple times. So annoying ...

Sent from my SPH-D710 using xda premium

Sent from my SPH-D710 using xda premium

The issue here is the customer service reps setting wrong expectations. It happens on a daily basis and is a thorn in my side.

A CSR isn't able to visually inspect and triage a device, so I don't see how it can be expected that the CSR can make the absolute decision that a device needs exchanged. Hence, why we need to confirm issues in store.

Sent from my SPH-D710 using xda premium

rdsnyder · Mar 21, 2012

Dioscorus said:
just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?

I get what everyone is saying about the whole soap and water thing ruining the phone, but how would the charger physically not connect anymore? That sounds like a lot of corrosion. As in the E4GT is not dishwasher safe level of corrosion, not just a casual wipe down.

jfcooley · Mar 21, 2012

Sounds more like the op exaggerating to make a case that it wasnt his doing. Chargers do'tt stop connecting overnight (never heard of a charger warping at all) and I seriously doubt there is anything wrong with his device other than user error/water damage.

I thought it was common knowledge soap and water don't mix with electronics.

gronimo21 · Mar 21, 2012

Dioscorus said:
I don't have insurance. The phone is covered by a one-year warranty. The port failed to connect to a USB cable. see where I'm coming from?

Why don't you have insurance on a phone you must have a awesome job

Sent from my SPH-D710 using XDA

Dioscorus · Mar 21, 2012

there is no way that water permeated the device and reached the moisture indicators. I wiped the phone down with the case on. no water came near the port. It was somehow damaged, really have no clue as to how.

jfcooley · Mar 21, 2012

So it would be a coincidence that this happened after cleaning?

xST4T1K · Mar 21, 2012

Well whether or not they replace it, if the phone works fine besides that, consider getting an external charger

Epix4G · Mar 21, 2012

Dioscorus said:
just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?

I read that part when He says he moved it around and then went to plug it in and it's not there ie he broke it
Sent from my SPH-D710 using xda premium

Dioscorus · Mar 21, 2012

I have done so before, when the phone always acted like it was plugged in when I first got it. never malfunctioned like this.

Whosdaman · Mar 21, 2012

If your liquid indicator isn't tampered with and is still white, and you remove all signs of liquid contact. You can have a replacement done at a Sprint store for $35, or you can send it to Samsung for repair for free. Unfortunately Samsung will take apart the phone and see there is probably liquid damage. Sprint stores won't take apart your phone for a charging port malfunction due to it being a board level issue.

Esoteric68 · Mar 21, 2012

For future reference keep alcohol wipes handy for cleaning your phone. I'm not suggesting you douse it in alcohol but those little handy wipes work great for cleaning (and more importantly de-germing) your device without posing the risk of water intrusion.

I've stated previously that I don't carry the insurance either (got burned on it years ago) but I always keep a spare phone when I upgrade so if I brick, drop, shower with, lose, etc I just call and activate the old phone. Best insurance plan for the money.

Dioscorus · Mar 21, 2012

$35 is no problem. however, I still have CWM on there. How can I factory reset and give up root? I have done the factory reset but the phone is not officially reset...

Whosdaman · Mar 21, 2012

Dioscorus said:
$35 is no problem. however, I still have CWM on there. How can I factory reset and give up root? I have done the factory reset but the phone is not officially reset...

Doesn't matter. Sprint will still repair a device that is rooted. It's their policy. Samsung might void the warranty of the device if you send to them with a custom bootloader, though you could make a strong argument that the software has nothing to do with the charging port.

Dioscorus · Mar 21, 2012

ok, just making sure. I remember a while back that they would always turn down rooted devices.

Whosdaman · Mar 21, 2012

Dioscorus said:
ok, just making sure. I remember a while back that they would always turn down rooted devices.

That's never been true. Let me go check WDM's threads and see if I can find his posting from the PDF pertaining to the rooting policy for Sprint

---------- Post added at 11:36 AM ---------- Previous post was at 11:30 AM ----------

Wow, actually I posted it

http://xdaforums.com/showthread.php?t=1227396

latoso · Mar 21, 2012

I just cancelled the insurance on five lines im tired of sprint techs, last week i took my sister in law evo with a bad lcd and the phone wad flaged with water damage, i order a lcd digitizer replacement on ebay and is fine now sprint techs suck

Dchibro · Mar 21, 2012

latoso said:
I just cancelled the insurance on five lines im tired of sprint techs, last week i took my sister in law evo with a bad lcd and the phone wad flaged with water damage, i order a lcd digitizer replacement on ebay and is fine now sprint techs suck

There are a lot of Sprint techs that lurk around here. It might be nice not to generalize and group all of them into your own bad personal experience.

elliwigy · Mar 21, 2012

Dioscorus said:
don't see how I'm out of luck. the failure of the USB port is directly attributable to a defect by the manufacturer. Sprint exchanges these devices and sends the defective units to Samsung(with a receipt, which I don't have, but the guy I spoke with said he could either have one for me in three days or note the account appropriately). everyone wins.

Charging port failed because you intentionally put water and soap on your phone to clean it.. Now your trying to say its a defect to avoid paying a deductible.. Just say your trying to cheat the system lol

Sent from my SPH-D710 using XDA

squshy 7 · Mar 21, 2012

Korey_Nicholson said:
If your liquid indicator isn't tampered with and is still white, and you remove all signs of liquid contact. You can have a replacement done at a Sprint store for $35, or you can send it to Samsung for repair for free. Unfortunately Samsung will take apart the phone and see there is probably liquid damage. Sprint stores won't take apart your phone for a charging port malfunction due to it being a board level issue.

Eh...I take phones apart regardless Korey

I'm known for my courtesies, but I'm definitely tough on liquid damage; regardless if it's causing the issue or not, I'm not about to send an LD phone back to the warehouse for refurb, so that some poor sap gets stuck with it later.

Because we all know how good the warehouse is at refurbing phones

Sent from my SPH-D710 using xda premium

latoso · Mar 21, 2012

Is not just once, is four times already four different stores and once a phone is flaged cant be changed by another tech, and nowhere to make a report

wtf just happened to my phone's usb port?

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