I just bought mine today. I thought it was broke at first because nothing happened when I put the phone into the case. I turned off my lock, checked to make sure the app was installed. Then I remembered I have a tempered screen protector on. When I took it off, the case works just fine. I think I'm going to take it back because it provides absolutely no protection at all. It only works with HTC apps: no gmail, fb, hangouts, 3rd party sms apps...nothing other than HTC's apps. It looks good and it's a neat trick but for $50 I saw all I needed to see here.