Here is the text of the email that I just sent to Dan Hesse. The Framily Plan doesn't save you money at all.
I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.
Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.
So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.
To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.
I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.
I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.
I recently jumped on the Framily plan bandwagon for my 6 lines of service to take advantage of the savings that are advertised all over Sprint.com. I actually started to convince my friends and relatives that they should move to Sprint for this fantastic deal.
Then when I inquired about adding a new line to the Framily plan and found out that there are no discounts on equipment I slammed on the brakes and reversed my feelings. Then I additionally found out that my existing lines would no longer be eligible for discounted equipment. Now I am feeling really deceived.
So the end result of the Framily plan hoax is that the monthly savings you supposedly get are the direct result of losing the discount on new line/renewal equipment. I am so angry about this that I will most certainly move back to the plan I was on previously and since 5 of my 6 lines all expire in the next 6 months I will probably take them elsewhere.
To be the number three carrier and do this to your devoted customers and expect them to help you get new customers shocks and amazes me.
I brought my family's lines to Sprint because they were the best deal for me. I can say that you are now following along the path of money sucking that your competitors have been on for years.
I hope that you get many more of these letters as I will be spreading the word to have everyone I can to contact you about this horrible plan.
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