[Q] Xperia S' screen problems

dachao · Apr 22, 2012

Nimche said:
The most I found here was Week 13 with yellow tint. Not sure how is Canadian with Rogers?Haven't seen any report.

My white XS is from week 8. Got a big yellow patch on the bottom by the slide bar and all the way around the frame of the screen.
On the ESATO forums and on the official Sony form there are a lot pf people complain about yellow on phones that range almost over all the production weeks of the initial release.

Anybody from Canada with a XS!! What weeks was it mad in and and any screen problems?

---------- Post added at 07:06 PM ---------- Previous post was at 07:04 PM ----------

Nimche said:
You know that $185 is a flat fee for any repair or phone. They didn't even offer that to me. My Yellow tint is very discomforting since its always there.

Mine too. it never completely goes away. I live in Utah and in the summer the average ambient temperature is around 100F (38C). I am worried that the yellow spot will get bigger and bigger.

Nimche · Apr 22, 2012

dachao said:
My white XS is from week 8. Got a big yellow patch on the bottom by the slide bar and all the way around the frame of the screen.
On the ESATO forums and on the official Sony form there are a lot pf people complain about yellow on phones that range almost over all the production weeks of the initial release.

Anybody from Canada with a XS!! What weeks was it mad in and and any screen problems?

---------- Post added at 07:06 PM ---------- Previous post was at 07:04 PM ----------

Mine too. it never completely goes away. I live in Utah and in the summer the average ambient temperature is around 100F (38C). I am worried that the yellow spot will get bigger and bigger.

Canada was Week 14 production. But they are locked to Rogers..

I am looking at the temp. on the phone (widget) and it goes to 27C and permanent upper yellow tint is still there. When I get to 34 yellowness starts appearing.

kms108 · Apr 22, 2012

dachao said:
It is not looking good with the XS screens (yellow tint). As you can read on the official Sony Mobile forum there is no solution to the problem. Some of the XS owners had there phones replaced several times and also repaired and the yellow tint appears again after a few days of use.

I am completely out of luck since I ordered my phone online form Hong Kong and Sony is refusing service. the phone is from Hong Kong and I even have a commercial invoice for the phone.
Below is the email i got form the service center in Hong Kong:

Thanks for using Sony Xperia Support email service.

According to your mobile information, unfortunately your phone is confirmed as a non-Hong Kong official good, and the dealer is not our authorized retailer in Hong Kong. In another words, your phone’s warranty cannot be covered in Hong Kong. Customer Service Center does not receive overseas delivery repair case in accordance with Customer Service Center oversea delivery repair regulations as phone is non-Hong Kong official good.

If you have any further enquiry, please feel free to contact us again.
Thanks again for your email.

I was so looking forward to this phone after my X10 broke but it turned out to be a big disappointment.

What is the name of the shop.

Buying a phone direct from hong kong does not neccessory mean it's a official hong kong stock, does the box have any stickers from TSO, synergy or a sony official sticker, if no then you also have a imported phone.

Over 50% of hong kong shops sells imported stock, including the most famous expansys, the stock is released eariler than official one's and the profit margin is greater.

Nimche · Apr 22, 2012

kms108 said:
What is the name of the shop.

Buying a phone direct from hong kong does not neccessory mean it's a official hong kong stock, does the box have any stickers from TSO, synergy or a sony official sticker, if no then you also have a imported phone.

Over 50% of hong kong shops sells imported stock, including the most famous expansys, the stock is released eariler than official one's and the profit margin is greater.

To me the whole concept of this is ridiculous. Sony acts like that we have gone to moon and bought some knockoffs that are just look like Sony phone.

on the other hand rest of us struggling with their third and forth replacement and still having issues with wonderful Yellow tint.

dachao · Apr 22, 2012

kms108 said:
What is the name of the shop.

Buying a phone direct from hong kong does not neccessory mean it's a official hong kong stock, does the box have any stickers from TSO, synergy or a sony official sticker, if no then you also have a imported phone.

Over 50% of hong kong shops sells imported stock, including the most famous expansys, the stock is released eariler than official one's and the profit margin is greater.

All the documentation that cam with the phone was from Hong Kong. The warranty registration card is from Hong Kong but the phone is a non-Hong Kong good !!!

kms108 · Apr 22, 2012

Nimche said:
To me the whole concept of this is ridiculous. Sony acts like that we have gone to moon and bought some knockoffs that are just look like Sony phone.

on the other hand rest of us struggling with their third and forth replacement and still having issues with wonderful Yellow tint.

as I said in my other post, it's not just sony, allthe major brands in hong kong operate the same, there are to many business dealing with imported phones, hong kong are losing business due to imported goods.

Have you read the recent case about the galaxy nexus, in japan it was a total flop, and majority of the japanese stock was imported to hong kong.

official stock at HKD5080
imported stock HKD3600

you see the price differences, so samsung took the step and reduced the hong kong stock to HKD 3680 and includes a second battery, just to deal with imported stock.

now the prices are.

official stock HKD 3680
imported stock HKD 3100-3600

And just one more question, even if your phone is a official stock, how are you gonna do the repair, there is no mail in service.

kms

---------- Post added at 01:35 AM ---------- Previous post was at 01:30 AM ----------

dachao said:
All the documentation that cam with the phone was from Hong Kong. The warranty registration card is from Hong Kong but the phone is a non-Hong Kong good !!!

what documents, are they the sony ones or are they provided by the shop, does the box contain any stickers which relates to hong kong service center.

dachao · Apr 22, 2012

this document

it even has the Hong Kong service center number on it.

Nimche · Apr 22, 2012

^^^That is exactly what I have.

kms108 · Apr 22, 2012

dachao said:
this document

it even has the Hong Kong service center number on it.

that looks legit to me, but i didn't get it with any of my se phones, what is the name of the shop you got the phone from.

can you pm me your full imei, i'm popping over to the service center today or tmr to sort out my SE xperia ray, so i can check out you imei.

i will also check out that leaflet.

Nimche · Apr 22, 2012

kms108 said:
that looks legit to me, what is the name of the shop you got the phone from.

can you pm me your full imei, i'm popping over to the service center today or tmr to sort out my SE xperia ray, so i can check out you imei.

I bought off ebay. Seller has bought it from his vendor. IMEI check in the US returned Hong Kong. But in either case they won't accept mail in service.

kms108 · Apr 22, 2012

try this imei checker site.

http://www.numberingplans.com/?page=analysis&sub=imeinr

---------- Post added at 02:00 AM ---------- Previous post was at 01:58 AM ----------

Nimche said:
I bought off ebay. Seller has bought it from his vendor. IMEI check in the US returned Hong Kong. But in either case they won't accept mail in service.

ebay is not accepted, and is considered as a second hand owner.

Nimche · Apr 22, 2012

kms108 said:
try this imei checker site.

http://www.numberingplans.com/?page=analysis&sub=imeinr

---------- Post added at 02:00 AM ---------- Previous post was at 01:58 AM ----------

ebay is not accepted, and is considered as a second hand owner.

This is what I get.

Note: This IMEI number seems to be correct, but we do not have any information on this specific handset. Please add the missing information below.

dachao · Apr 22, 2012

^^ I got the same message

Nimche · Apr 22, 2012

dachao said:
^^ I got the same message

Soon the two of us could start a group called

"~Not Sony's product but Sony's product~"

At least when SONY USA checked my IMEI, they knew it is from Hong Kong registered.

dachao · Apr 22, 2012

Nimche said:
Soon the two of us could start a group called

At least when SONY USA checked my IMEI, they knew it is from Hong Kong registered.

we are not the only ones that Sony is refusing the service to.

Nimche · Apr 22, 2012

dachao said:
we are not the only ones that Sony is refusing the service to.

I know. Before my intention was to raise some awareness since I know Sony is reading these posts and in fact there are lots of Sony employees among us and we could probably figure something out with Sony. But people with tint issue which can not return their phones for service don't like to make that much noise.

So only two of us here.

dachao · Apr 22, 2012

Nimche said:
I know. Before my intention was to raise some awareness since I know Sony is reading these posts and in fact there are lots of Sony employees among us and we could probably figure something out with Sony. But people with tint issue which can not return their phones for service don't like to make that much noise.

So only two of us here.

two of us here but hundreds of people here.

http://talk.sonymobile.com/community/support/xperia_2012_family/xperia_s

Nimche · Apr 22, 2012

dachao said:
two of us here but hundreds of people here.

http://talk.sonymobile.com/community/support/xperia_2012_family/xperia_s

I know, you may even seen some of my post there. Sony rep came basically said that this is it and our fault. Then Mod there said almost the same thing.

I don't think there is anything that we can do?

dachao · Apr 22, 2012

Nimche said:
I know, you may even seen some of my post there. Sony rep came basically said that this is it and our fault. Then Mod there said almost the same thing.

I don't think there is anything that we can do?

I agree that there is not much we can do. Since this phone was part of the joint venture with Ericsson I think that Sony is not really concerned about it.

I just got a Sony laptop the other day and it comes with a Global warranty. I did not check the warranty on my Tablet S but it is a US model so I am not worried about it.

Hopefully things will be better in the future as Sony fully takes over the mobile business. I think that the warranty policy might change to a global one.

Nimche · Apr 22, 2012

dachao said:
I agree that there is not much we can do. Since this phone was part of the joint venture with Ericsson I think that Sony is not really concerned about it.

I just got a Sony laptop the other day and it comes with a Global warranty. I did not check the warranty on my Tablet S but it is a US model so I am not worried about it.

Hopefully things will be better in the future as Sony fully takes over the mobile business. I think that the warranty policy might change to a global one.

I wondered about the same thing since in past I never had issue with warranty issue so I asked the Sony rep in store and he exactly told me the same thing but I guess phones because the very same reason you mentioned are an exception for the time being.

How do you like that Tablet S? I may wait for the second generation.

[Q] Xperia S' screen problems

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