"New Approach to get HTC to listen" (OP from hasoon2000)

pbergonzi said:

I followed the advice, contacting them, and within 12 hours got this reply, and attempted to provide the requested information:

"Dear (pbergonzi),

Thank you for contacting HTC Technical Support.

(pbergonzi), first of all I would like to thank you for being a member of our family of smart mobile devices. In this case, I want to make sure your request is passed along to our proper department. Remember your thoughts are imperative for us to grow as a community. Our goal is always to provide you with top of the line devices as well as a spectacular HTC experience.

In this case, in order to pass this information to the proper department, I will like to know the following:
• Carrier
• Android version / Software version requesting source code for
• Radio Version Note: This is Baseband version on Android devices
• Serial Number/MEID/ IMEI/ESN
• Software Number

• Full Name
• Email Address
• Contact Number
• Mobile Number
• Preferred Contact Time
• Time Zone
• Carrier

I look forward to your reply with the necessary informaiton. Please do not hesitate to contact us through http://www.htc.com/us/contact/email/ or call us at +1-866-449-8358 from (8 Am – 1 Am) ET, 7 days a week or you can reply to this email by clicking on the link below.

Thank you for being a member of our HTC community and I wish you a good day!

If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
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I can only imagine what would happen if 5 million more of us contacted them.

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Odysseus1962 said:

I hate to rain on your parade, but you're referencing a nearly two year old post that was made at a time when HTC wasn't unlocking devices or providing source code for them. Tens of thousands did write letters and signed several online petitions, the most famous of which was at change.org. HTC eventually did bow to pressure and provided the means to unlock boot-loaders and released the source code. It's why we and other HTC owners can run different kernels and ROMs now, without jumping through hoops trying crazy hacks and exploits to do so.

The issues are now with the component manufacturers like Texas Instruments and Qualcomm who have yet to release up to date open sourced drivers for newer kernels. Heck, it took petitions and a letter writing campaign just to get them to release the stale sources we have now that were already nearly two years old. Don't hold your breath that they'll be inclined to release any newer ones for a device as old as ours is.

Sorry to give you the bad news but you're jumping in with this pretty late in the game. Our device wasn't a big seller, and was eclipsed by lighter more powerful units within 3 months of its release. All but a handful of devs left for greener pastures long ago. What we have left is a small group of dedicated diehards who are doing the best they can with what they have to work with. Just be thankful that we have them, and that any work is still being done here.

Look at this forum, on a busy day there's maybe 6-7 posts, but on average 2-3. Were lucky that the powers that run this place haven't relegated us to "legacy" status yet. Again, I don't want to down you out, but even if every active reader of this forum were to run out and immediately do as you suggest, we'd be lucky to get a hundred sent in. I'm sorry, but these are the facts. To believe anything else would be at best hopeless optimism, or at worst pure fantasy. Just my opinion.

Ciao

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pbergonzi said:

Oh, thanks Odysseus. The history lesson was edifying and poignant. Since the subject was stickied, it still seemed relevant.
Nevertheless, after ravike mentioned just recently about communicating with someone there, I thought communication at the very least wouldn't hurt, and who knows if someone somewhere might just change something. I think that energy spent in changing my mind would be better spent and more psychically rewarding directed toward HTC, even though presumably useless. You for example, are certainly articulate enough that your words might well work a lasting sympathetic response in a developer, and who knows where that will go, even if he doesn't directly reply in kind--he might for example, be kinder to the person who brings his coffee, just as an example.
Granted, 5 million members of xda are not about to contact HTC, however, as the little sparrow, with feet pointed skyward to prevent it from falling, said to the chuckling farmer who doubted him, "One does what one can."

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