[Q] Samsung refuse to repair!

KKBoro · Oct 9, 2012

Had my S3 returned today from Samsung unrepaired

The reason: One of our engineers, has tested your phone and found that unauthorised rework has been previously carried out on your phone. Unfortunately, as this is not covered under Samsung's warranty obligations, this prevents us from repairing your device. We are therefore returning your phone un-repaired and in the condition it was received.

I have assured Samsung I have not tried rooting or updating the software with unofficial software.

Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".

My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.

This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.

I can't believe Samsung won't repair my phone after 5 months use!

What else can I do as at the moment it's an expensive paper weight?

FrostyF7 · Oct 9, 2012

I do not own a galaxy s 3 but a problem like this should be told to Google.

OrionBG · Oct 9, 2012

KKBoro said:
Had my S3 returned today from Samsung unrepaired

I have assured Samsung I have not tried rooting or updating the software with unofficial software.

Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".

My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.

This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.

I can't believe Samsung won't repair my phone after 5 months use!

What else can I do as at the moment it's an expensive paper weight?

You can try to return it to the store you bought it from! In our country the law states that any defect that appears on the device to its 6th month of usage is a Factory defect unless the seller can prove otherwise! You can dig a little into your local laws regarding your liberties on the matter!
Sorry if I misused some of the terminology but English is not my native language!

treble4 · Oct 9, 2012

and this is why apples cs is second to none doesnt help you i know just sayin

sebarkh · Oct 9, 2012

Contact google and show them the last message from service center. So it's play store guilty?
Claim Google then.

Sent from an electronic device.

irish-sid · Oct 9, 2012

i find that shocking.
out of interest can you get into download mode? power, home, volume down.
because if you're left hanging at least you could just flash an official stock.

ashkayuk · Oct 9, 2012

This isn't related but Samsung said they would not repair my GS3 headphones that stopped working because I bought it off ebay with the phone, saying warranty is not transferable.
just hope the I don't have anything wrong with the phone later on because of this. what a bunch of *insert something not nice here*

Edit: on there site it says "Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users."
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

Doesn't that mean they should repair it?

Kiahnlliya · Oct 9, 2012

Don't you have consumer rights people/lawyers where you live? Find them and talk to them. They will help you. They know what they're doing and companies fear the damage they can cause.

This is unacceptable.

Daelyn · Oct 9, 2012

KKBoro said:
Had my S3 returned today from Samsung unrepaired

The reason: One of our engineers, has tested your phone and found that unauthorised rework has been previously carried out on your phone. Unfortunately, as this is not covered under Samsung's warranty obligations, this prevents us from repairing your device. We are therefore returning your phone un-repaired and in the condition it was received.

They do not mention software/firmware in their reason for not repairing your phone. I interpret this as there is hardware work done on the phone.
It's far fetched, but maybe, just maybe, they're imposing it's low level stuff thats gone ape**** like bootloader/efs by using some crappy SIM Unlock tool/fix or flashing the wrong firmware.

DAGr8 · Oct 9, 2012

Try another service center. In Canada I'm not asked anything.. if the manufactured date is within 15 months and the phone is linked to any local provider then free repair.

Sent from my SGH-I717 using xda premium

KKBoro · Oct 9, 2012

Thanks guys.

I asked the customer service lady what was meant by rework and she said it was the OS wasn't right.

I was then told to ring the tech support department. I told them I hadn't rooted it or updated the software with anything that wasn't official.

She said it was probably an App that altered the OS and it wasn't covered by warranty.

I don't see how me downloading Google Apps or Samsung Apps could completely trash my phone so that it's unusable. Fair enough if I'd downloaded from some dodgy website but I haven't.

I also said, I could go out and buy another brand new S3 and the same thing could happen again, she agreed!!!

If this IS true and Play Store apps can brick your phone, then if the media gets hold of this, Samsung sales will hit the floor!

SwiftSmoke · Oct 9, 2012

Thanks guys.

I asked the customer service lady what was meant by rework and she said it was the OS wasn't right.

I was then told to ring the tech support department. I told them I hadn't rooted it or updated the software with anything that wasn't official.

She said it was probably an App that altered the OS and it wasn't covered by warranty.

I don't see how me downloading Google Apps or Samsung Apps could completely trash my phone so that it's unusable. Fair enough if I'd downloaded from some dodgy website but I haven't.

I also said, I could go out and buy another brand new S3 and the same thing could happen again, she agreed!!!

If this IS true and Play Store apps can brick your phone, then if the media gets hold of this, Samsung sales will hit the floor!

Only problem being for an app to alter anything that might cause a brick it needs root. Your phone hasn't got it so the tech centre is talking out there ass.

Sent from my GT-I9300 using xda premium

gchindi · Oct 9, 2012

KKBoro said:
Thanks guys.

I asked the customer service lady what was meant by rework and she said it was the OS wasn't right.

I was then told to ring the tech support department. I told them I hadn't rooted it or updated the software with anything that wasn't official.

She said it was probably an App that altered the OS and it wasn't covered by warranty.

I don't see how me downloading Google Apps or Samsung Apps could completely trash my phone so that it's unusable. Fair enough if I'd downloaded from some dodgy website but I haven't.

I also said, I could go out and buy another brand new S3 and the same thing could happen again, she agreed!!!

If this IS true and Play Store apps can brick your phone, then if the media gets hold of this, Samsung sales will hit the floor!

I think you are not fighting enough with sammy service centre, dont give up and come crying here, have you tried d options of changing battery n see if it resolves, also have you tried factory resetting your phone and see if it works... You are giving xda guys a clear picture of the problem with your phone...

Sent from my GT-I9300 using xda app-developers app

fenjen · Oct 9, 2012

KKBoro said:
Had my S3 returned today from Samsung unrepaired

I have assured Samsung I have not tried rooting or updating the software with unofficial software.

Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".

My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.

This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.

I can't believe Samsung won't repair my phone after 5 months use!

What else can I do as at the moment it's an expensive paper weight?

Is flashing through odin still possible?

KKBoro · Oct 9, 2012

gchindi said:
I think you are not fighting enough with sammy service centre, dont give up and come crying here, have you tried d options of changing battery n see if it resolves, also have you tried factory resetting your phone and see if it works... You are giving xda guys a clear picture of the problem with your phone...

Sent from my GT-I9300 using xda app-developers app

Hardly crying but after spending £500 on a phone that lasts 5 months and Samsung refuse to repair it for a lame reason, I am a little hacked off.

I've tried a new battery and VOL UP+HOME+POWER. I did this before I sent it away to Samsung for repair.

I've tried 3 different charges, USB, Mains and a car charger. Nothing works.

I'm convinced there is a hardware fault. If you Google Samsung S3 wont charge, there are many results with the same problem.

My next step will be legal action.

go2mo2 · Oct 9, 2012

Have you sim unlocked it?

Sent from my GT-I9300 using xda app-developers app

mossy1963 · Oct 9, 2012

ok this is very disappointing but honestly, have you done ANY of the following?
rooted the phone
unlocked the phone / sim
installed a custom rom
installed stock from a different region
installed an app from a source other than the play store
run an app that performs root operations
installed any mod
entered any system codes
or;
are you running a stock s3 as supplied factory fresh, apart from play store app installations, theme changes etc?

whatever you have told Samsung, which is it...... honestly? (you can tell me, no one else needs to know)

hboos · Oct 9, 2012

Hey, it seems a little weird that they are refusing to help you at all!

I've had samsung phones before and had them repaired no problem even with custom ROMs flashed on them..

I would either try a different service centre (without mentioning that this incident) or fill in the form here http://www.adviceguide.org.uk/engla.../reporting_a_problem_to_trading_standards.htm

and then write an email back to the people telling them that you've contacted citizens advice and reported them to the trading standards. A gentle threat works wonders!

Good luck

KKBoro · Oct 9, 2012

mossy1963 said:
ok this is very disappointing but honestly, have you done ANY of the following?
rooted the phone
unlocked the phone / sim
installed a custom rom
installed stock from a different region
installed an app from a source other than the play store
run an app that performs root operations
installed any mod
entered any system codes
or;
are you running a stock s3 as supplied factory fresh, apart from play store app installations, theme changes etc?

whatever you have told Samsung, which is it...... honestly? (you can tell me, no one else needs to know)

None of the above, it is 100% completely and utterly a stock handset. I even use a genuine Samsung case lol.

I had the last two iPhones, 3GS and 4 and never even jailbroke either of them. I run them how the manufacturers intended them to run.

That's what is so annoying about this!

Skander1998 · Oct 9, 2012

You are either hiding a part of the story, or you are in the wrong service center.
If you didn't alter the phone (OS or Hardware) in ANY way there is NO WAY your phone will get "Bricked by an app in the play store".

So yep either you are hiding something, or that lady is crazy.. try another service center.

[Q] Samsung refuse to repair!

Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Member

Senior Member

Senior Member

Inactive Recognized Developer

Member

Senior Member

Senior Member

Senior Member

Member

Senior Member

Senior Member

Senior Member

Member

Senior Member

Similar threads

Top Liked Posts