Hello,
Something happened to my watch. I opened it to install an SD card. I did as the instructions says, carefully. The rubber gasket was well placed and I tightened the screws the maximum I could, with the provided screwdriver. I guess it would not be tight at all, because, although it has been wet three times and anything happened, Yesterday it was exposed to sweat for a while, and then washed the same way like previous times. Today it worked well all the morning, but around noon, I saw it appeared many stripes on the screen and checking the clock externally I've finally seen condensation into the lens, so I guess, obviously, that moisture has entered inside the watch. I've opened the watch, remove battery and SD card, and then introduced it into rice, using an airtight container to try drying it.
Lens condensation has disappeared, but in the display is still appearing lines.
I wonder what can I do, who should I contact for assistance to repair, where should I send it for repair in case I can't revive the screen, because as I think, this type of damage is not covered by warranty.
I am disappointed with this device because of this. It should not be so complicated to close it and to keep it well sealed. Its design in this particular point is disastrous. I can ensure that the rubber seal was installed properly, and the only thing I can imagine is that the screws do not stay tight properly, but I repeat that I tightened it all the way I could, strongly, until the limit of not to damage the screw heads, and checking for the joints are well sealed. If I finally can fix the watch, the next time I need to open the back cover, I'll pre-tighten it with a sergeant tool before tightening the screws... it seems to be necessary...
Thank you for your help.
Something happened to my watch. I opened it to install an SD card. I did as the instructions says, carefully. The rubber gasket was well placed and I tightened the screws the maximum I could, with the provided screwdriver. I guess it would not be tight at all, because, although it has been wet three times and anything happened, Yesterday it was exposed to sweat for a while, and then washed the same way like previous times. Today it worked well all the morning, but around noon, I saw it appeared many stripes on the screen and checking the clock externally I've finally seen condensation into the lens, so I guess, obviously, that moisture has entered inside the watch. I've opened the watch, remove battery and SD card, and then introduced it into rice, using an airtight container to try drying it.
Lens condensation has disappeared, but in the display is still appearing lines.
I wonder what can I do, who should I contact for assistance to repair, where should I send it for repair in case I can't revive the screen, because as I think, this type of damage is not covered by warranty.
I am disappointed with this device because of this. It should not be so complicated to close it and to keep it well sealed. Its design in this particular point is disastrous. I can ensure that the rubber seal was installed properly, and the only thing I can imagine is that the screws do not stay tight properly, but I repeat that I tightened it all the way I could, strongly, until the limit of not to damage the screw heads, and checking for the joints are well sealed. If I finally can fix the watch, the next time I need to open the back cover, I'll pre-tighten it with a sergeant tool before tightening the screws... it seems to be necessary...
Thank you for your help.
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