Use social media to stick it to sprint and samsung

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dannyzen

Senior Member
Dec 20, 2007
105
3
Pissed off about the 2.2 delays? Yeah me too.
DK28 not stable enough for you? Yeah me too.
Have had it with neither firm taking responsibility or communicating the status of the project? Yeah me too.

Take action:

Comment on: https://www.facebook.com/sprint and tell their social marketing team that you want an answer, an eta, a statement of responsibility. Hit them up at http://twitter.com/sprint too.

Or even: http://investors.sprint.com/phoenix.zhtml?c=127149&p=irol-contact


Do the same for https://www.facebook.com/SamsungMobile

Both firms are more likely to see your voice and respond to it then they would trolling the xda forums.

Do the same for https://twitter.com/samsungmobileus

Or even: https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneral.jsp?SITE_ID=76&PROD_ID=2088
 
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W

wjsmaggle

Senior Member
Oct 1, 2010
117
8
I like this idea. I'll be bugging them as soon as I get home from work.

Sent from the Fastest Phone in the Galaxy
 
G

galaxywhat?

Senior Member
Dec 23, 2010
76
0
Hey guys, this is my first post and I'm a long time reader, so bear with me :). Anyways, I toyally agree with you except, I just got off of the phone with samsung and according to the lady 2.2.1 was already released to sprint on the 17th of december. So if she is correct, it would be way more effective to call sprint instead because they are the ones with the ball in their court now (IMO). Yeah, samsung took long, but I think we must now pressure the carriers bcause it WAS already released to them (idk about AT&T) and that's maybe why the galaxy s phones were listed as 2.2 on Sammy's website. The sounded like she thought we had it by now, but maybe she's just... DUMB? Again I may be totally wrong about all of this sooo.... that's just my current thoughts on the update drama.

*edit: but hey, I guess it wouldn't hurt to talk to samsung while you're at it xD

Sent from my SPH-D700 using XDA App
 
D

dannyzen

Senior Member
Dec 20, 2007
105
3
galaxywhat? said:
Hey guys, this is my first post and I'm a long time reader, so bear with me :). Anyways, I toyally agree with you except, I just got off of the phone with samsung and according to the lady 2.2.1 was already released to sprint on the 17th of december. So if she is correct, it would be way more effective to call sprint instead because they are the ones with the ball in their court now (IMO). Yeah, samsung took long, but I think we must now pressure the carriers bcause it WAS already released to them (idk about AT&T) and that's maybe why the galaxy s phones were listed as 2.2 on Sammy's website. The sounded like she thought we had it by now, but maybe she's just... DUMB? Again I may be totally wrong about all of this sooo.... that's just my current thoughts on the update drama.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse

The strategy here is not to directly go to one or the other but to both in hopes that one will pressure the other to make a statement or take direct responsibility.

Although I am glad that this is the case and we now have an official statement from Samsung.
 
kenvan19

kenvan19

Senior Member
Dec 7, 2010
3,562
540
Did anyone who posted ever receive a response?

Sent from my Epic 4g running Nebula Rom
 
B

bighuta

Senior Member
Jul 30, 2009
373
43
Aurora,CO
apatcas said:
they never respong back dude... i've been posting **** on Samsungs page for ages now about it and they dont give a crap.
Click to expand...
Click to collapse

Well what are the chances they will respond to that kind of language? Come one now. How can they respect the vocabulary of a middle schooler lacking in eloquence?

Sent from my SPH-D700 using Tapatalk
 
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kenvan19

kenvan19

Senior Member
Dec 7, 2010
3,562
540
I've posted on all of the links twice now and even added @SamsungService to my tweets. Its odd. I hate twitter and I've refused to tweet after trying it once but if to get these corporations to respond to our community I must break my personal ban then I'll install the damn app on my phone.
 
E

eddieyee

Member
Mar 13, 2008
35
3
Personally I think they should have froyo out a long time ago, HOWEVER if it's unstable, why release it? DK28 is close to stable but not for prime time. I'm running it and need to restart the phone about once or twice a day.

I suspect it was a management decision to not release it because if there are big issues and they release it around xmas time, who is going to be around to fix it or support all the end users complaining? Most of the people take vacations around mid December until January for holidays... Most likely they have short staff.

I think we'll see something in January when they have developers ironing out the last bugs and have a full support team. Maybe for CES?? :)

On another note, I think they "leaked" 2.2.1 out for a reason.. let's beta test on the hard core folks... Lots of people complained about GPS and some other issues, so best to fix it first from their perspective. These leaks happen to go to typically more advanced users that can figure out how to revert back to stock without needing to call support...
 
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jbadboy2007

jbadboy2007

Senior Member
Sep 22, 2010
2,035
319
Lansing MI
Is there a such app that would do the same as an app called sms bomber but it would do emails or tweets lol then you could blow them up literally.....sprint
Viper Rom
 
G

gTen

Senior Member
Feb 16, 2008
1,218
42
Was reading around the pages and you guys are doing it wrong...

If your posting on a Sprint page, blame sprint, no matter what others say blame sprint and give evidence that its sprint..(if people blame samsung prove that is sprints fault)

(for those wondering international sgs did get froyo updates..it is official..not a rumor...the ones in canada were taken down but they were reinstated a week later and everything works)

If your on Samsung's page blame samsung and if people blame carriers prove that its samsungs fault...

This may sound contradicting but if your posting about how samsung sucks on a Sprint site..sprint does not need to defend samsung..they can let them take the blame..

same way the other way..

*evil grin* lol
 
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D

dannyzen

Senior Member
Dec 20, 2007
105
3
I'm not sure of the timing but this was posted to phandroid after we started:
http://phandroid.com/2010/12/30/epic-4g-2-2-delayed-you-dont-say/

It would be nice for a carrier or manufacturer to give an official response instead of pushing the responsibility off to the retailers or customer service reps at the bottom.

Keep it going. Maybe we'll see something next week when the big whigs come back from their holiday vacation.

Oh and if you were looking key people:

http://www.dailyfinance.com/company/sprint-nextel-corporation/s/nys/key-executives should help you out. ;)
 
kenvan19

kenvan19

Senior Member
Dec 7, 2010
3,562
540
Been doing tweets to @samsungservice, @samsungmobileus, @galaxyssupport and @sprint every couple hours now. Added @samsungtweets as well. Been doing facebook ones too but not gotten any official responses.
 
D

dannyzen

Senior Member
Dec 20, 2007
105
3
kenvan19 said:
Been doing facebook ones too but not gotten any official responses.
Click to expand...
Click to collapse

That makes sense. No one is going to be around on their digial marketing team this time of the year. Hopefully when they return next week they'll respond.
Keep the chatter going though. The more attention the problem gets the more likely a response will be given.
 
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    D
    dannyzen
    Pissed off about the 2.2 delays? Yeah me too.
    DK28 not stable enough for you? Yeah me too.
    Have had it with neither firm taking responsibility or communicating the status of the project? Yeah me too.

    Take action:

    Comment on: https://www.facebook.com/sprint and tell their social marketing team that you want an answer, an eta, a statement of responsibility. Hit them up at http://twitter.com/sprint too.

    Or even: http://investors.sprint.com/phoenix.zhtml?c=127149&p=irol-contact


    Do the same for https://www.facebook.com/SamsungMobile

    Both firms are more likely to see your voice and respond to it then they would trolling the xda forums.

    Do the same for https://twitter.com/samsungmobileus

    Or even: https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneral.jsp?SITE_ID=76&PROD_ID=2088
    View
    1
    B
    bighuta
    apatcas said:
    they never respong back dude... i've been posting **** on Samsungs page for ages now about it and they dont give a crap.
    Click to expand...
    Click to collapse

    Well what are the chances they will respond to that kind of language? Come one now. How can they respect the vocabulary of a middle schooler lacking in eloquence?

    Sent from my SPH-D700 using Tapatalk
    View
    1
    R
    rjccviii
    kenvan19 said:
    I've been watching their tweets and there are people over there responding (on @GalaxySSupport) But not seen them respond to one of us.
    Click to expand...
    Click to collapse

    Yes, they're doing the only logical thing and ignoring you. you're completely wasting your time pestering people who have no control over when Froyo comes out. Is there any possible way you didn't know that was the case?
    View
    1
    kenvan19
    kenvan19
    rjccviii said:
    Yes, they're doing the only logical thing and ignoring you. you're completely wasting your time pestering people who have no control over when Froyo comes out. Is there any possible way you didn't know that was the case?
    Click to expand...
    Click to collapse

    Nice second post, guy. Is there any possible way you didn't realize that the point was to flood them with complaints? Or that I don't really care if they respond? Or that I was just telling someone what I was seeing? Do you realize that at some point they'll have to tell their bosses about the uproar on twitter and facebook about not getting FroYo when they promised? Which will force them into making a statement?
    View
    1
    O
    othan1
    rjccviii said:
    And...all this thread is about is you trying to convince someone to do something by spamming them with posts. I think you don't know what trolling is.
    Click to expand...
    Click to collapse

    I tend to ignore the people calling for things like this and not respond to the posts here. I find it helps it die until the next person with the exact same idea pops up.

    If someone really wanted to, they could search these and other forums and gather up all the people who have started these posts and organize something more official.

    My advice to you is to let them do what they want and stop posting on their threads so they move away from the front page. They have every right to post what they feel here just as you do but when you continue to post negative comments, it just keeps the thread that annoys you alive.

    Personally, I don't think complaining does anything with this company. The stock Moment had serious defects that they refused to address so I doubt they'll even consider listening to us about this when Eclair works "fine" with our phones. But it doesn't bother me so much to attack those who have "faith" in the system.
    View

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