I9505 Unlocked email app issue

M

mmuntean2

Senior Member

Aug 20, 2010

138

13

Timisoara

• Dec 16, 2013

• #1

Hello,
I am having problems with the stock Email application and the outlook.com MS exchange active sync connection.
All is working well: contacts sync, tasks, calendar, push email but the sending of emails is the issue.
When I try to send an email a small popup message appears: Retrieving account information... and nothing happens.
I have tried some 3rdparty apps to check if there is something wrong in my outlook.com account and nothing is wrong.
I would like to use the stock email app but sending email seems to be having issues.
I have tried clearing the data of the Email app, deleting/adding the MS Exchange account again but the issue persists.
Phone is on Android 4.3, non-rooted.

 

C

copytec

Member

Jul 5, 2011

46

6

• Dec 16, 2013

• #2

Having the same exact problem and have not found any answer and yet I can add the account to my s2 and my wife's note 2 and it works fine but not on my s4. Workaround for now is to use the outlook.com app.

Sent from my GT-I9505 using Tapatalk

---------- Post added at 09:53 PM ---------- Previous post was at 09:30 PM ----------

Also preformed a hard reset but it did not fix the problem.

Sent from my GT-I9505 using Tapatalk

 

Last edited: Dec 16, 2013

M

mmuntean2

Senior Member

Aug 20, 2010

138

13

Timisoara

• Dec 16, 2013

• #3

RE:

I have solved this issue very easily
1. Clear Data of stock Samsung Email App and disable notifications for it
2. Clear data for Exchange Service and disable notifications for it.
For 1. and 2. go to Application Manager->ALL

3. Remove account microsoft exchange.... from Accounts
4. Install stock Android 4.4 email apk (attached)
5. Install Exchange Service apk for the stock Android 4.4 email app (attached)
6. Open stock Android Email app (not Samsung one) and create new account as Exchange

Details for outlook.com exchange server:
username: youradress@outlook.com
server: dub-m.hotmail.com
port: 443 (default)
Security type: SSL/TLS
Configure then push settings, signature etc.

 

• 

Reactions: perknite

C

copytec

Member

Jul 5, 2011

46

6

• Dec 16, 2013

• #4

Do you need root to be able to do that.

Sent from my GT-I9505 using Tapatalk

 

perknite

Senior Member

Jul 14, 2010

632

122

nVidia Shield Android TV (2017)

Nextbit Robin

• Dec 17, 2013

• #5

Thanks, @mmuntean2! This worked great on my T889 (T-Mobile Note 2). And here I was thinking I was the only one with this issue.

Sent from my SGH-T889 using Tapatalk

 

C

copytec

Member

Jul 5, 2011

46

6

• Dec 17, 2013

• #6

Yes worked on my gs4....

Sent from my GT-I9505 using Tapatalk

 

M

mmuntean2

Senior Member

Aug 20, 2010

138

13

Timisoara

• Dec 17, 2013

• #7

RE:

There is no need to root for this to work.
The only bad thing is that when you create a new contact you will not get the option to add it to exchange server connection created by this method.
Also this stock email app does not have (or I could not find it) the option to select all mail, empty trash.

 

C

copytec

Member

Jul 5, 2011

46

6

• Dec 18, 2013

• #8

Really sucks that you cannot add contacts to exchange ./.. Its really not a fix, just another workaround for the stock Samsung email exchange does not work and I would suggest sending an email to Samsung Customer support outlining the problem as it seem that there may be a few of us experiencing the " Retrieving account information" error upon sending an email. Outlook App on play store allows adding contacts but it is a rather poor lay out.

 

M

mmuntean2

Senior Member

Aug 20, 2010

138

13

Timisoara

• Dec 18, 2013

• #9

RE:

I've talked with Samsung. After doing some Clear Data thing as suggested by the chat operator I've told them that it's still not working and repeated almost 4 times that on 3rd party applications everything is ok, but the ***** from the chat answered to contact the email provider and hanged the conversation.

Great CS from Samsung....

 

C

copytec

Member

Jul 5, 2011

46

6

• Dec 18, 2013

• #10

I had the same response from Samsung. Need more people to let samsung know about the problem

Sent from my GT-I9505 using Tapatalk

 

A

a_ok2me

Senior Member

Apr 17, 2008

314

9

• Dec 27, 2013

• #11

I just updated to Android 4.3 and now have this problem

I think there is something wrong with how the stock email app handles certificates. As I was trying to reset my email I get a certificate error. I've done a factory reset and it still doesn't fix the problem.

 

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Last edited: Dec 27, 2013

weput

Senior Member

Oct 13, 2012

71

12

Panama

• Jan 1, 2014

• #12

I wonder if someone could post samsung 4.2.2 versions of these apk´s so we could test

 

T

tom-zorg

New member

Feb 12, 2009

3

0

• Jan 12, 2014

• #13

Solved with KitKat

Problem seems to be solved since Android 4.2.2 !
http://xdaforums.com/showthread.php?t=2465713

 

A

AlanDS

Senior Member

Oct 18, 2011

717

186

Kuwait

allan.ae

• Jan 12, 2014

• #14

tom-zorg said:

Problem seems to be solved since Android 4.2.2 !
http://xdaforums.com/showthread.php?t=2465713

Click to expand...

Click to collapse

Thats a great news.. I think now I would be able to configure my outlook.com account for EAS..

I will install and try...

 

C

copytec

Member

Jul 5, 2011

46

6

• Jan 23, 2014

• #15

Stock Email Client Is Now Working

Updated to XXUEML9 via Odin and my stock email is now working fine

 

L

liszega

New member

Jan 16, 2009

4

0

• Feb 14, 2014

• #16

Hello. I have also encountered this issue with my Outlook.com email account following the 4.3 update. I can confirm that Sandesh's solution with replying to an invitation has solved the problem for me.

http://xdaforums.com/showpost.php?p=50068870&postcount=10

Thanks!