Sony Xperia Z - failed update - dead phone - HELP !

M.B.C. · May 26, 2014

I tried to update my Sony Xperia Z through Pc Companion to android kitkat... All was good until the program poped up a window and said that it couldn't download it anymore because of a network problem ( my internet connection was good, no problems ). And from that point on, when i try to open the phone it says " the software update failed, make sure the phone is connected to the computer and try again " and blacks out... also i think the battery is dead and i cannot charge it because it says only that and turns off...
Please help me... I don't know what to do anymore...
i tried with sony update service, it downloads the update and when it's about to install. says to make sure the battery is fully charged and try again... and i cannot do that...

What to do ????
If it matters, it's a C6603 ...
sorry for my english..

St.Jimmy90 · May 26, 2014

M.B.C. said:
I tried to update my Sony Xperia Z through Pc Companion to android kitkat... All was good until the program poped up a window and said that it couldn't download it anymore because of a network problem ( my internet connection was good, no problems ). And from that point on, when i try to open the phone it says " the software update failed, make sure the phone is connected to the computer and try again " and blacks out... also i think the battery is dead and i cannot charge it because it says only that and turns off...
Please help me... I don't know what to do anymore...
i tried with sony update service, it downloads the update and when it's about to install. says to make sure the battery is fully charged and try again... and i cannot do that... What to do ????
If it matters, it's a C6603 ...
sorry for my english..

Press power and vol up for several seconds and put it an the wallcharger. Let it charge for several hours and try to update again

M.B.C. · May 26, 2014

St.Jimmy90 said:
Press power and vol up for several seconds and put it an the wallcharger. Let it charge for several hours and try to update again

It doesn't work!
When i plug it in the wall charger is doing a restart loop, with the sony logo, then the message a wrote earlier " the software update failed, make sure the phone is connected to the computer and try again " and a red led light, and it's the same thing over and over again...

That's my concern...if i damaged the phone...i mean, if i can't recharge it, i can't do nothing...

There must be some way to fix this..please help...

-iNCEPTiON- · May 26, 2014

Download Sony Update Service (SUS) and then update from there it will fix it

Sent from my C6603 using Tapatalk

avindal · May 27, 2014

Mr.KiLLeR said:
Download Sony Update Service (SUS) and then update from there it will fix it

Sent from my C6603 using Tapatalk

I had the same problem as OP and resolved it using SEUS - can confirm that it works.

Download SUS (formerly SEUS) from here: http://www.sonymobile.com/global-en/tools/update-service/

M.B.C. · May 27, 2014

avindal said:
I had the same problem as OP and resolved it using SEUS - can confirm that it works.

I did said that i tried olso the update service from sony, and when it finishes the download and begins to install the update, after 15 to 20 seconds or so, pops up a message and says to make sure the battery is fully charged and try again.

androidtweaker1 · May 27, 2014

M.B.C. said:
avindal said:

I had the same problem as OP and resolved it using SEUS - can confirm that it works.

I did said that i tried olso the update service from sony, and when it finishes the download and begins to install the update, after 15 to 20 seconds or so, pops up a message and says to make sure the battery is fully charged and try again.

Click to expand...

Click to collapse

Okay, might be able to help you.
You can manually flash a ftf file to make your phone work

-iNCEPTiON- · May 27, 2014

M.B.C. said:
I did said that i tried olso the update service from sony, and when it finishes the download and begins to install the update, after 15 to 20 seconds or so, pops up a message and says to make sure the battery is fully charged and try again.

Oh I didnt read that .. then the only thing you can try is using Flashtool and flash the firmware manually.. it should work..

M.B.C. · May 27, 2014

Mr.KiLLeR said:
Oh I didnt read that .. then the only thing you can try is using Flashtool and flash the firmware manually.. it should work..

Firstly i want to note that my battery is certainly dead, and i can't charged it beacause of the restart/boot loop that i mentioned in my early posts...if yes, can you guys provide me with necesary tools, firmaware and stuff, because after all the attempts i tried, i'm afraid to do something else to the phone. I mean i was stupid in the first place to not ask how to do it properly, and i don't want to lose the phone...

And sorry if my English is rough

-iNCEPTiON- · May 27, 2014

M.B.C. said:
Can you guys provide me with necesary tools, firmaware and stuff, because after all the attempts i tried, i'm afraid to do something else to the phone. I mean i was stupid in the first place to not ask how to do it properly, and i don't want to lose the phone...

And sorry if my English is rough

You can download Flashtool from FlashTool Latest Version

Download the Firmware from Firmware Downloads according to your device model ..

M.B.C. · May 27, 2014

My battery is surely dead..check my last edited post.. Can i still intall the firmware in this case ?

-iNCEPTiON- · May 27, 2014

M.B.C. said:
My battery is surely dead..check my last edited post.. Can i still intall the firmware in this case ?

You can give it a try , just follow the instructions and then flash

M.B.C. · May 27, 2014

Mr.KiLLeR said:
You can give it a try , just follow the instructions and then flash

It didn't work...

the green bar loaded a few seconds, then it camed to a complete stop. I left it about an hour, and nothing changed...

androidtweaker1 · May 28, 2014

M.B.C. said:
It didn't work... the green bar loaded a few seconds, then it camed to a complete stop. I left it about an hour, and nothing changed...

Did you put phone in fastboot mode?

-iNCEPTiON- · May 28, 2014

M.B.C. said:
It didn't work... the green bar loaded a few seconds, then it camed to a complete stop. I left it about an hour, and nothing changed...

Tell me the procedure you did ...

M.B.C. · May 28, 2014

Mr.KiLLeR said:
Tell me the procedure you did ...

In the end i went today to a service, and solved the problem! I couldn't stand it anymore.. Don't ask me how the guy did, he just did...
Anyway, thank you guys for the support, i apreciate it !!! :good:

-iNCEPTiON- · May 29, 2014

M.B.C. said:
In the end i went today to a service, and solved the problem! I couldn't stand it anymore.. Don't ask me how the guy did, he just did...
Anyway, thank you guys for the support, i apreciate it !!! :good:

Lol that is not a problem.. Be careful next time...

Sent from my C6603 using Tapatalk

marguerita · Sep 6, 2014

Siny Update Service

Mr.KiLLeR said:
Download Sony Update Service (SUS) and then update from there it will fix it

Sent from my C6603 using Tapatalk

My phone was dead and the resurrection came easily with SUS dowloaded with Chip.
Thanks for the advice!
:laugh:

Gabe.INc · Sep 10, 2014

Bricked!! -.-

Hey guys, I don't know if this is out of topic but since this is for xperia z bricked, I'll show my problem.

So, I updated my xperia z for 3 times since I bought it, It came with Android 4.2.2 and the updates were all OTA.
Then, sudently It started to reboot itself and entering in bootloop.. Then, I tried to use flashtool but always gave me error about S1 flash, and then "Error: Flash Aborted"

So I tried to unlock my bootloader several times (Yes, several times, because it was always saying ok, but then it was showing "ROOTABLE") then, when I Finally got it unlocked, I couldn't flash anything because it was gaving me error saying that couldn't write boot.. Then, Tried Pc companion but again, failed, and my phone was stuck in "Update failed (...)"

Then finally, I flashed advanced kernel by DoomLord and entered in CWM, but when I tried to wipe factory reset, It was saying that couldn't mount data.. Then, I have formated the Data and Media (SD Card) And then, I was able to do factory reset, but, then, I went to advance and did reboot recovery.. My phone turned off, but never came on... I arrived at home and connect ti to wall charger, but no sign of life, nothing, not even red led or anytihng.. NOTHING!! Don't know what happened.. I really need help on this man, please :c

dp116 · Sep 16, 2014

how u resolve ur problem for xperia z buddy....I have same problem just like u faced

M.B.C. said:
In the end i went today to a service, and solved the problem! I couldn't stand it anymore.. Don't ask me how the guy did, he just did...
Anyway, thank you guys for the support, i apreciate it !!! :good:

how u resolve ur problem for xperia z buddy....I have same problem just like u faced, no battery charging and cant update phone, always showing software update failed make sure that your phone is connected with computer

Sony Xperia Z - failed update - dead phone - HELP !

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