The 'Returns and Replacements' thread.

JimmyEatFood · Apr 16, 2012

I've read a lot about people who have returned their phones. I thought it would be handy if we had one thread where people could state if they have returned their phone, why it was returned and how many devices they have been through.

I have sent mine back today. Dial a Phone said they would send a prepaid 'Special Delivery' envelope, however they only sent first class.

I won't be able to track it now.

It was sent due to the screen flickering as I have mentioned in the other thread.

Hopefully it will be the first and last time I have to do so.

nikzDHD · Apr 16, 2012

Same as OP. Sent today pre paid envelope to DAP for same reasons. White model made in Taiwan. Screen strobing on greys on all brightness levels.

Audioboxer · Apr 16, 2012

Sent an exchange request to Affordable Mobiles (screen ripples and strobing), won't surprise me if they take days to respond and then ask me to pay for postage

JimmyEatFood · Apr 16, 2012

nikzDHD said:
Same as OP. Sent today pre paid envelope to DAP for same reasons. White model made in Taiwan. Screen strobing on greys on all brightness levels.

Did you get a prepaid special delivery envelope or was it prepaid first class?

Wonder what the turn around on this will be. Hope it will be here before Thursday as it's getting delivered to my Dads and he's off on holiday for a week.

nikzDHD · Apr 16, 2012

JimmyEatFood said:
Did you get a prepaid special delivery envelope or was it prepaid first class?

Wonder what the turn around on this will be. Hope it will be here before Thursday as it's getting delivered to my Dads and he's off on holiday for a week.

Pre paid first class, however I paid for SD as didn't want to risk losing it.

Check your DAP account under my messages. I've already got a message from them couple of days ago saying order process has been delayed until tomorrow. Guess they are just awaiting arrival of phone sent today before dispatching new one.

znanev · Apr 16, 2012

I'm just returning from Carphone Warehouse's store where I returned my One X for a refund. Yesterday I got the first one I bought replaced, just to find a little bit later that the replacement exhibits the same screen flickering / banding / glitches issues as the first one. What really pissed me off with the replacement was that in addition half of its sensors were broken:

* Panasonic 3-axis Magnetic Field sensor
* Panasonic Orientation sensor
* Panasonic Rotation Vector
* Panasonic Liner Acceleration
* Panasonic Gravity

So the guys at Carphone Warehouse were kind enough to immediately issue me a refund, but what really amazed me is that they acted as if I was just the most unlucky person in the world and they have never heard of anyone else having those issues.

The moral from this - I just didn't want to waste my time any more hoping and waiting for the dreaded HTC firmware update.

matw01 · Apr 16, 2012

I have asked to return mine and am awaiting a returns envelope from phones4u to send it back in, however the phone was dropped yesterday and has scuffed the casing so waiting to here if this will cause a problem with the return as per this thread.

http://xdaforums.com/showthread.php?t=1602217

JimmyEatFood · Apr 16, 2012

nikzDHD said:
Pre paid first class, however I paid for SD as didn't want to risk losing it.

Check your DAP account under my messages. I've already got a message from them couple of days ago saying order process has been delayed until tomorrow. Guess they are just awaiting arrival of phone sent today before dispatching new one.

Just called and spoken to them, as soon as the phone is recieved in the warehouse a new one is dispatched straight away.

nikzDHD · Apr 16, 2012

JimmyEatFood said:
Just called and spoken to them, as soon as the phone is recieved in the warehouse a new one is dispatched straight away.

Nice so we could potentially have it on Wednesday if they use the same SD.

tids2k · Apr 16, 2012

returned my one x back ! will wait for the next galaxy to come out, till then galxy nexus will do the job !

Goku80 · Apr 16, 2012

had two white one x's. two were having the creaking noise. the other one had the power button loose and the other one had software issues. got me a grey one today and this is the third one. so far this one feels more solid than the other two i had. came close each time to going for the galaxy nexus but i thought maybe third time lucky....so far so good and i am glad i kept this

audioslim · Apr 16, 2012

My OneX arrived back at buymobilephones.net this morning for non-working g-sensor and they say its working fine!!.

I did everything to try and get it working and it suddenly starts once it goes back!.

Not impressed with that for a start.

Slim

coolaudio · Apr 16, 2012

Just returning my 2nd hox from three UK (grey) model.

1st HTC one x was dead on arrival, not charging or turning on.

2nd HTC has screen flickering and all usual bugs, intermittent graphic anomalies, coloured bars on left while using camera, browser distorted graphics in top bar and weird box in middle of screen, sense reloading constantly even with 2 factory resets.

Phoned HTC and they said they new of no problems or bugs with one x and no updates coming. Very worrying. 3rd handset on way, last chance HTC then over to galaxy III.

jlegrange · Apr 16, 2012

Now getting my third handset tomorrow. All been white.

1st phone. Shocking battery life.

Second phone. Hairline crack, screen flicker, screen glitches

Sent from my HTC One X using xda premium

Havoc2k · Apr 16, 2012

my second one comes this week to. (display backlight jumping)

just wonder whats about the dropbox space, every phone another 23gb? did you try to pump up another account?

JimmyEatFood · Apr 16, 2012

coolaudio said:
Phoned HTC and they said they new of no problems or bugs with one x and no updates coming. Very worrying. 3rd handset on way, last chance HTC then over to galaxy III.

What's the number mate?

CaveManDave · Apr 16, 2012

Currently holding the One S, no issues yet, battery life seems to be great. Get my One X tomorrow, man I got my fingers crossed it will be ok, going to upload a vid comparing them I will link it here, fingers crossed no issues... god I am hoping lol

coolaudio · Apr 16, 2012

Ere u go , HTC UK.

01279 206906

Delusphere · Apr 16, 2012

So if my phone is doing all of these I should return it:

1. Has a flickering screen
2. Flash makes everything yellow on camera
3. Browser UI is glitching up on me with graphical distorts
4. Battery dies in 20mins of use
5. Keyboard moves me to random places while I type

Yes or no?

Sounds like most of you are getting nowhere returning them all the time. And it sounds like some of you are getting shoddy repair jobs done that are breaking the phone even more.

Logic tells me to get a refund and wait untill a model that works is released and buy the phone again. I love this phone too

voigty · Apr 16, 2012

Just sent my white HTC one x back to buymobilesdirect as it had screen corruption under touch pressure, fantastic phone apart from that.

Will have my new one on wednesday, fingers crossed!

I bought GTA 3 and showdowgun will I be able to redownload for free or am I going to have to pay for them again??

Made taiwan ht23

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