If nothing else, its good to learn/confirm from this thread that Sprint will tell you one thing, and completely do another once you deal with someone else, I have had this multiple times. So annoying ...
Sent from my SPH-D710 using xda premium
Sent from my SPH-D710 using xda premium
The issue here is the customer service reps setting wrong expectations. It happens on a daily basis and is a thorn in my side.
A CSR isn't able to visually inspect and triage a device, so I don't see how it can be expected that the CSR can make the absolute decision that a device needs exchanged. Hence, why we need to confirm issues in store.
Sent from my SPH-D710 using xda premium