Problem with my Elf: Freezing, restarting...

MCXSC · Aug 18, 2008

Hi there,

at first: sorry for my bad english.

If've some problems with my HTC touch (Elf).

At first the problem:

-> It freeze in different programs, for e.g. on today screen, at new sms incoming, in a phone call, entering pin, and so on.
-> It freeze for 10-20 seconds, then it shut down OR it restarts
-> If it restarts, it freeze sometimes at "Smart mobility" or restarts new
-> If it shutdown, it can't start up for a while (30s - 1 min)
-> ^^ Press soft reset button a couple of times (3...4...5... times) helps
-> Remove and insert akku helps, too
-> The "Smart Mobility" Screen became sometimes a red background and a yellow font
-> Sometimes after the "Smart Mobility"-Screen comes a white screen.

What I've tested to solve the problem:

-> Hard reset
-> Update Radio Rom
-> Update ISPL/SPL
-> Try different Roms ("all" available)
-> Try the "pure" (original HTc9 rom without any installations

Now, some informations about my Elf:

-> Radio Rom 03.12.90 (ASerg_ELF_RADIO_ROM_03.12.90.rar)
-> IPL: 1.11.0002
-> SPL: 1.11.0000
-> Unlocked this IPL/SPL (to install new roms)
-> WM6 .11.407.1G_4.1.13.44_02.94.90 (RUU_Elf_HTC_GER_1.11.407.1G_4.1.13.44_02.94.90_GREEN_Ship.exe)

So one.

Is there anybody, who has an idea?

chopsueyrulez · Aug 19, 2008

I have the same exact problem! Sorry for my bad english to

!
Let's see if we can understand something about this problem..
I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.
I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?

MCXSC · Aug 19, 2008

chopsueyrulez said:
I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.

No, the phone has a normal weather, i use it, the weather is usually normal but it has the problem.

chopsueyrulez said:
I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?

That was my problem, too.

chopsueyrulez · Aug 19, 2008

I think this is a hardware problem, don't you?
I think I'll send it to assistance when I'll come back from holidays

gronostaj · Aug 19, 2008

Maybe something with battery? Some non-HTC phones had problems like freezing etc. caused by too low voltage on battery

MCXSC · Aug 19, 2008

gronostaj said:
Maybe something with battery? Some non-HTC phones had problems like freezing etc. caused by too low voltage on battery

That was that, what I'm thinking about at first. I've think when the problem does starts, and I think it starts, when I was an half an hour in a cold store with my Elf. The akku discharge very fast at the moment. I'll try a new akku.

georgiosr · Aug 20, 2008

I have exactly the same problem on my Elf. Restarting at least 5 times a day. It generally blocks after i receive a phone call.
:-( I have changed 3 Roms so far but still no solution
El Greco

khizar79 · Aug 20, 2008

My phone had the same problem. Its work fine on any Custom Rom. But now from last 4-5 days its keep on freezing restarting. I chaged the Rom but no solution. Now i am going to try a Antivirus may be it helps. U guys also try & share ur experiance

karim099 · Aug 20, 2008

same here... few weeks a go... random power offs.

few notes:
the phone cannot be turned on again only if the battery is remove for 2-3 secs and put back again

the phone clock freezes in this case. and i should set it again.

anyone having this problem?
i guess it a hardware issue

chopsueyrulez · Aug 20, 2008

Yes the same here, my clock also freeze. I have to remove the battery but not all the time, sometimes it just need a soft reset.
Did someome already try to change the battery?
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Anyway, I have this problem since a couple of months and it's getting worst.

georgiosr · Aug 20, 2008

Its certainly Very warm here in Malta....
Shall I throw it in the pool.... Maybe thats the only solution.
But then What shall it be my next phone? Diamond... (reading only negative comments)

Hope to find a solution before the Pool Dive!
Elgreco

karim099 · Aug 21, 2008

chopsueyrulez said:
Yes the same here, my clock also freeze. I have to remove the battery but not all the time, sometimes it just need a soft reset.
Did someome already try to change the battery?
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Anyway, I have this problem since a couple of months and it's getting worst.

yep evening almost no issue...
i also noticed twice when i was tanning

(long exposure to sunlight) it happens very frequently to the point where i couldt start the phone at all. as soon as processes start to run. it powers off:S!!

chopsueyrulez · Aug 21, 2008

Yesterday I tried 6 stores but nobody had a battery!

I'll try again today..

chopsueyrulez · Aug 21, 2008

Edit! I found a friend with the htc touch so this afternoon I will test if it's the battery the problem!

At least we'll know!

chopsueyrulez · Aug 21, 2008

chopsueyrulez said:
Edit! I found a friend with the htc touch so this afternoon I will test if it's the battery the problem! At least we'll know!

Bad news.. it's not the battery!
I have a friend that worked for a year in a assistance center, he told me that probably the problem is a condensator on the motherboard that it's not working, so nothing to do.. just warranty

georgiosr · Aug 21, 2008

I Have just fixed my problem of restarting!!
Updated my IPL to 2.26 from 1.11 & the SPL to 1.17 from 1.11
Also installed the new rom: Touch ESSentiaL v1.7 BETA
Been almost 8 hours and no Problem. Also Mobile is 3 times faster!!!!!
Elgreco

khizar79 · Aug 22, 2008

georgiosr said:
I Have just fixed my problem of restarting!!
Updated my IPL to 2.26 from 1.11 & the SPL to 1.17 from 1.11
Also installed the new rom: Touch ESSentiaL v1.7 BETA
Been almost 8 hours and no Problem. Also Mobile is 3 times faster!!!!!
Elgreco

so hows experience with this new Rom. Is your phone working ok.?

khizar79 · Aug 22, 2008

Since i install the Battery Status my device working fine. I listen songs for 20-30 min. Also makes call. Its working alright. The temprarue remains from 30-35 C. But the variation in mA is very much. Like some time it indicate 21mA & some times it indicate 420mA. Also shows 190mA, 221mA. Those whose devices are woking fine do they have the same range of mA? or its different. One more this the changes in mA didn't change with the uses of device. I.E if u listen or make calls it rise or fall.

ar_156 · Aug 23, 2008

Updated IPL to 2.27.0002 & USPL to 2.28.0000 + Touch ESSentiaL V 1.7, no more freezing or rebooting or "Dark Standby" (Green light blinking as normal standby mode but can't turn on and no receiving calls, must soft reset or reinsert battery to turn on), battery lasts twice time and everything work faster.

MCXSC · Aug 23, 2008

chopsueyrulez said:
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?

The last 2-3 days, the elf works fine in the late evening and the night; in the morning and on the day its crashes, freezes, etc. No joke.

Problem with my Elf: Freezing, restarting...

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