Hi guys,
The bezel on my charcoal black Galaxy S5 evidently was scratched during assembly. Has anybody else had this problem? I didn't even notice the problem for a few days because it only shows up when light hits it the right way, and it had been overcast for a couple of days after I bought it.
Now -- my local Sprint Store is telling me that, and I quote: "they've never seen a bezel scratched right out of the box" and insinuating that I am trying to take advantage of them. All I want is a phone that isn't damaged out of the box!
I had to go through a nightmare last time I visited my Sprint Store because of a dead pixel for an HTC device. So this time I called ahead to try to make sure I won't have any problems getting it exchanged... Right now they the sales rep said he has to talk to his manager before letting me know.
It's sad that Sprint employees seem to assume everything is the customer's fault until proven otherwise.
Anyway just felt a need to vent. BTW -- the scuff is on the top chrome -- adjacent to the volume button. Kind of looks like maybe the assembler tried using a tool to snap things together and didn't put a cloth on top first or something to protect it. Oh well!
The bezel on my charcoal black Galaxy S5 evidently was scratched during assembly. Has anybody else had this problem? I didn't even notice the problem for a few days because it only shows up when light hits it the right way, and it had been overcast for a couple of days after I bought it.
Now -- my local Sprint Store is telling me that, and I quote: "they've never seen a bezel scratched right out of the box" and insinuating that I am trying to take advantage of them. All I want is a phone that isn't damaged out of the box!
I had to go through a nightmare last time I visited my Sprint Store because of a dead pixel for an HTC device. So this time I called ahead to try to make sure I won't have any problems getting it exchanged... Right now they the sales rep said he has to talk to his manager before letting me know.
It's sad that Sprint employees seem to assume everything is the customer's fault until proven otherwise.
Anyway just felt a need to vent. BTW -- the scuff is on the top chrome -- adjacent to the volume button. Kind of looks like maybe the assembler tried using a tool to snap things together and didn't put a cloth on top first or something to protect it. Oh well!
