[Q] Moto G Problems with Messaging after 4.4.3 Update

kinkose · Jun 9, 2014

My dad's phone got the 4.4.3 update yesterday. All of a sudden, his messaging (Hangouts) stopped working correctly. Sometimes, when he tried to send a text, Hangouts would just crash. He could still receive messages without a problem, but he was unable to send them. I thought it might just have something to with the bad weather/power outages because my Nexus 5 was having some problems sending messages (but my Hangouts wasn't crashing). But more recently, I have not had any problems, but now Hangouts crashes every time without fail on his Moto G. I tried using different SMS apps, but they all crashed when I tried to send messages, too (but receiving is fine). I've also restarted the phone, toggled airplane mode, removed and replaced the SIM, reverted Hangouts to its original, and quick booted and erased the phone's cache all to no avail. Could this problem have been caused by the update? Is the phone crapping out? Is it a carrier problem? Something else? Advice?

slemon · Jun 9, 2014

kinkose said:
My dad's phone got the 4.4.3 update yesterday. All of a sudden, his messaging (Hangouts) stopped working correctly. Sometimes, when he tried to send a text, Hangouts would just crash. He could still receive messages without a problem, but he was unable to send them. I thought it might just have something to with the bad weather/power outages because my Nexus 5 was having some problems sending messages (but my Hangouts wasn't crashing). But more recently, I have not had any problems, but now Hangouts crashes every time without fail on his Moto G. I tried using different SMS apps, but they all crashed when I tried to send messages, too (but receiving is fine). I've also restarted the phone, toggled airplane mode, removed and replaced the SIM, reverted Hangouts to its original, and quick booted and erased the phone's cache all to no avail. Could this problem have been caused by the update? Is the phone crapping out? Is it a carrier problem? Something else? Advice?

Same here with wife's phone. She makes me search for a fix. Who is your carrier? Hers is Straight talk. She just can't send text. Picture sending/receiving and incoming texts work ok.

kinkose · Jun 9, 2014

At least we're not the only ones! Ours is T-Mobile. I haven't tried sending data messages. I'll have to try...

Update: MMS works fine. Just sent a picture to myself.

slemon said:
Same here with wife's phone. She makes me search for a fix. Who is your carrier? Hers is Straight talk. She just can't send text. Picture sending/receiving and incoming texts work ok.

harisuciha · Jun 9, 2014

kinkose said:
My dad's phone got the 4.4.3 update yesterday. All of a sudden, his messaging (Hangouts) stopped working correctly. Sometimes, when he tried to send a text, Hangouts would just crash. He could still receive messages without a problem, but he was unable to send them. I thought it might just have something to with the bad weather/power outages because my Nexus 5 was having some problems sending messages (but my Hangouts wasn't crashing). But more recently, I have not had any problems, but now Hangouts crashes every time without fail on his Moto G. I tried using different SMS apps, but they all crashed when I tried to send messages, too (but receiving is fine). I've also restarted the phone, toggled airplane mode, removed and replaced the SIM, reverted Hangouts to its original, and quick booted and erased the phone's cache all to no avail. Could this problem have been caused by the update? Is the phone crapping out? Is it a carrier problem? Something else? Advice?

slemon said:
Same here with wife's phone. She makes me search for a fix. Who is your carrier? Hers is Straight talk. She just can't send text. Picture sending/receiving and incoming texts work ok.

kinkose said:
At least we're not the only ones! Ours is T-Mobile. I haven't tried sending data messages. I'll have to try...

Update: MMS works fine. Just sent a picture to myself.

for all, have you try to update your hangouts after updating to 4.3.3 ?

slemon · Jun 9, 2014

Hangouts updated and crashing as well. I tried several different messaging apps with the same result

bozzykid · Jun 9, 2014

Have you tried disabling the messaging app and also clearing the data and cache for handouts?

rogeriorp · Jun 9, 2014

Try this one: Settings > Apps > All > Reset preferences.

slemon · Jun 9, 2014

bozzykid said:
Have you tried disabling the messaging app and also clearing the data and cache for handouts?

Did that as well as deleting and reentering APN settings.

---------- Post added at 03:56 AM ---------- Previous post was at 03:51 AM ----------

rogeriorp said:
Try this one: Settings > Apps > All > Reset preferences.

Hey, we are back in the game! Thank you for your tip, it worked (at least in my case). Thanks again!

kinkose · Jun 9, 2014

Well since it seems to have had some success, I'll try this in morning and let you know how it goes!

rogeriorp said:
Try this one: Settings > Apps > All > Reset preferences.

kinkose · Jun 9, 2014

It worked!! Thank you so much!

kinkose said:
Well since it seems to have had some success, I'll try this in morning and let you know how it goes!

bozzykid · Jun 9, 2014

Are you guys sure the Messaging app was fully disabled after the update? Also, the only app default for Hangouts is to be set as the default messenger. Perhaps going into settings and setting it as the default messenger would do the same as reset app preferences without resetting all your other defaults.

slemon · Jun 10, 2014

It didn't make any difference for me. I couldn't send text messages no matter what app was default.

Sent from my Nexus 5 using XDA Free mobile app

bozzykid · Jun 10, 2014

After messing with this some more, it seems the issue is if you disable the Messaging app, this behavior exists. If you keep it enabled, then Hangouts will work just fine. This is a pretty bad bug imho.

onemoverx · Jun 10, 2014

Can't enable messanging app

bozzykid said:
After messing with this some more, it seems the issue is if you disable the Messaging app, this behavior exists. If you keep it enabled, then Hangouts will work just fine. This is a pretty bad bug imho.

what if I've disabled the messanging app before the update and now I can't enable it anymore? is there a solution for that?

bozzykid · Jun 10, 2014

onemoverx said:
what if I've disabled the messanging app before the update and now I can't enable it anymore? is there a solution for that?

Why would you not be able to enable it in the settings?

skyden12 · Sep 24, 2014

onemoverx said:
what if I've disabled the messanging app before the update and now I can't enable it anymore? is there a solution for that?

Im on 4.4.4 and can even seem to disable the messaging app on my moto g.

afskymonkey · Sep 25, 2014

So this issue exist on the Moto X 4.4.4. Had Messenger disabled while on 4.4.2 and used Hangouts (past and current version) with no problems. After update to 4.4.4 problem started, but solved with the known solution of re-enabling/re-installing the Messenger app. The problem also exists if Messenger is uninstalled.

My question is does anyone know what is causing this issue? Is it a change in the Messenger app, Hangouts (unlikely), or the core OS (seems most likely to me).

Just curious more than anything, but I would like to remove the Messenger app if possible.

Sent from my XT1060 using Tapatalk

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[Q] Moto G Problems with Messaging after 4.4.3 Update

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