Galaxy Tab Pro 8.4 Speaker Noise When Volume Muted

Monkey Chops · Mar 9, 2014

I'm just making this thread in the hope that this is a fixable problem, so here goes...

If I mute the tablet by lowering the volume until it is off and then play music or a youtube video, or indeed anything else that would normally result in sound through the speakers, I can hear a quiet noise that sounds a little bit like an old 56k modem trying to connect, sort of squelchy chirps and tweets.

I can recreate this every time, so I'm wondering if anyone else is having this problem and if so, did you find a workaround or a fix? I found a thread on another forum where others were having the same problems here:

http://forums.androidcentral.com/sa...-pro-8-4-random-noise-coming-out-speaker.html

It's easy to test, just go to youtube via your browser or the android app and play a video that has sound with your volume as low as it'll go.

Thanks!

Optimusg2x · Mar 9, 2014

My 8.4 does the same thing

Sent from my SM-N900T using Tapatalk

PewPewK · Mar 10, 2014

Same problem that became even more persistent when I installed CM11 to my 8.4.

Kind of annoying problem, wonder if there can be a software fix for it...

Monkey Chops · Mar 10, 2014

PewPewK said:
Same problem that became even more persistent when I installed CM11 to my 8.4.

Kind of annoying problem, wonder if there can be a software fix for it...

I'm going to speak to Samsung later, I'll let you know what they say. Hopefully there will be a software fix.

Monkey Chops · Mar 10, 2014

I've spoken to Samsung, they are aware of the fault and are looking into it, but they say that it is a hardware fault and the tablets will need replacing. So back mine goes today for a replacement.

PewPewK · Mar 10, 2014

Monkey Chops said:
I've spoken to Samsung, they are aware of the fault and are looking into it, but they say that it is a hardware fault and the tablets will need replacing. So back mine goes today for a replacement.

Interesting. I guess I'll try to return mine at Best Buy before my 15-day return period is up. Any clue if Best Buy checks to see if the warranty void flag has been tripped or do they generally just accept the return regardless?

Monkey Chops · Mar 10, 2014

PewPewK said:
Interesting. I guess I'll try to return mine at Best Buy before my 15-day return period is up. Any clue if Best Buy checks to see if the warranty void flag has been tripped or do they generally just accept the return regardless?

I've no idea about Best Buy, sorry bud, I'm from the UK :good: The place I got mine from insist on a reference number from Samsung before they will authorise a return. Fortunately, Samsung were really helpful.

noitwo · Mar 11, 2014

I've returned mine 3 times and had the problem with all of the tablets. Samsung said there is no reported issues

moz2k12 · Mar 12, 2014

noitwo said:
I've returned mine 3 times and had the problem with all of the tablets. Samsung said there is no reported issues

Mine is not having this, or at least I can hear it

Monkey Chops · Mar 12, 2014

Finally got my replacement, it seems to working ok, just a very faint hiss with my ear up against it, so all's good.

PewPewK · Mar 12, 2014

I returned mine to Best Buy, (almost) no questions asked. I'll probably wait a while before picking up a replacement. Probably won't get it again until a price drop on the device.

TwinXM · Mar 14, 2014

I have the same problem, looks like all the Tab Pro 8.4 suffer from it, it only appears when I open an app/game with sound and mute it. Will be best if we all call Samsung and make them to "report" this issue.

Sent from my SM-T320 using Tapatalk

---------- Post added at 09:48 PM ---------- Previous post was at 09:43 PM ----------

moz2k12 said:
Mine is not having this, or at least I can hear it

Open any game, mute the Media sound and listen to the speaker, if you don't hear any noise you are one of the lucky ones

Sent from my SM-T320 using Tapatalk

Monkey Chops · Mar 14, 2014

TwinXM said:
I have the same problem, looks like all the Tab Pro 8.4 suffer from it, it only appears when I open an app/game with sound and mute it. Will be best if we all call Samsung and make them to "report" this issue.

My replacement 8.4 doesn't have the fault, same batch, same retailer. Seems to be luck of the draw.

TwinXM · Mar 14, 2014

noitwo said:
I've returned mine 3 times and had the problem with all of the tablets. Samsung said there is no reported issues

Did you return it directly to Samsung?
How long does it take to get the replacement?

Sent from my HTC One using Tapatalk

noitwo · Mar 14, 2014

TwinXM said:
Did you return it directly to Samsung?
How long does it take to get the replacement?

Sent from my HTC One using Tapatalk

I bought it from sears because I had some points to spend. Took it back and reordered one from them 3 times.

kronikwisdom · Mar 16, 2014

First noticed this playing minecraft. Now it's all I hear and I really love this tablet. Ugh..

Edit: Returned to Best Buy. Pains me to do it but this is a killer issue.

rydiggity · Mar 17, 2014

I had beeen waiting for this tablet, Love the tablet but had to return it due to this issue. It's very loud in a quiet room.

I checked at store, even the display unit had the noise defect.

tzlot · Mar 18, 2014

My replacement arrives next week but in the mean time I just taped over the speaker grilles... solves the issue completely. It does muffle the sound but I still find it loud enough that I don't notice the muted effect in daily use. Gaffers tape works well - almost no residue, tears perfectly straight, and has a nice fabric feel like hockey tape.

Sent from my SM-T320 using Tapatalk

noitwo · Mar 18, 2014

tzlot said:
My replacement arrives next week but in the mean time I just taped over the speaker grilles... solves the issue completely. It does muffle the sound but I still find it loud enough that I don't notice the muted effect in daily use. Gaffers tape works well - almost no residue, tears perfectly straight, and has a nice fabric feel like hockey tape.

Sent from my SM-T320 using Tapatalk

They let you keep the old while sending a replacement? Where did you buy yours? Samsung replacing?

tzlot · Mar 18, 2014

Bhphoto - they charge u for the 2nd then refund when the 1st comes back. Excellent customer service and 30day return policy

Sent from my SM-N900W8 using Tapatalk

Galaxy Tab Pro 8.4 Speaker Noise When Volume Muted

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