Warranty Repair UK

N10AP · May 30, 2014

Hello.

My Ultra has had a small issue since new - a slight screen fault

Sony saying warranty refused due to "unauthorised software upgrade"

Only ever flashed FTFs meant for the device - bootloader is locked.

I have a copy of the TA partition so I may restore that.

Should I resubmit the device once I get it back?

What are your thoughts please? Can I challenge this "unauthorised software upgrade" nonsense?

LordManhattan · May 30, 2014

Didn't you restore the TA partition before you sent it in?? If no, that's the reason why they're not fixing it. If you did restore.it, you've probably flashed a FTF from a different region. Be sure to restore and lock your bootloader and also be running the correct firmware from your region.

Sent from my C6833 using Tapatalk

N10AP · May 30, 2014

Nope. Like an idiot I didn`t. I have numerous Sony phones here. A few Ultras etc

Can`t remember unlocking the bootloader on it.

I do have all TA partitions backed up with locked bootloader and unrooted so I will restore and send it back in.

If they will accept it.

LordManhattan · May 30, 2014

N10AP said:
Nope. Like an idiot I didn`t. I have numerous Sony phones here. A few Ultras etc

Can`t remember unlocking the bootloader on it.

I do have all TA partitions backed up with locked bootloader and unrooted so I will restore and send it back in.

If they will accept it.

Yeah, that's probably it. Just be sure to have everything, and I mean EVERYTHING stock. Especially when you send it to Sony themselves. It's not a big deal if you're sending it in to an authorized service center (that's not Sony). They get money from Sony per repairment, so they're usually not that worried about details like these (my own experiences in Norway, so don't start assumeing things now).

Sent from my C6833 using Tapatalk

N10AP · May 31, 2014

LordManhattan said:
Yeah, that's probably it. Just be sure to have everything, and I mean EVERYTHING stock. Especially when you send it to Sony themselves. It's not a big deal if you're sending it in to an authorized service center (that's not Sony). They get money from Sony per repairment, so they're usually not that worried about details like these (my own experiences in Norway, so don't start assumeing things now).

Sent from my C6833 using Tapatalk

It isn`t actually Sony it is indeed some kind of subcontractor based in the south of the UK.

I haven`t received the handset back. Really worried about the condition it will come back in. It was immaculate and unmarked when it left me.

Hope they haven`t knackered it

LordManhattan · May 31, 2014

N10AP said:
It isn`t actually Sony it is indeed some kind of subcontractor based in the south of the UK.

I haven`t received the handset back. Really worried about the condition it will come back in. It was immaculate and unmarked when it left me.

Hope they haven`t knackered it

Hmm, yeah that would be really bad. You didn't take a couple of photos of it with today's newspaper or anything before you shipped it? If not, that's a good idea to do. That way you'll have proof that it wasn't broken when you shipped it.

Aren't there any other autorized repair centers where you live? Or did you ship it to your carriers repair center?

N10AP · Jun 2, 2014

LordManhattan said:
Hmm, yeah that would be really bad. You didn't take a couple of photos of it with today's newspaper or anything before you shipped it? If not, that's a good idea to do. That way you'll have proof that it wasn't broken when you shipped it.

Aren't there any other autorized repair centers where you live? Or did you ship it to your carriers repair center?

I rang Sony, they sent an email, I sent the handset freepost to this firm in the south.

Fingers crossed it is back today. Anyway, off to College! (I`m 35 so a mature learner!)

LordManhattan · Jun 2, 2014

N10AP said:
I rang Sony, they sent an email, I sent the handset freepost to this firm in the south.

Fingers crossed it is back today. Anyway, off to College! (I`m 35 so a mature learner!)

Yup! Let's hope it goes well! Nice to see that people are still going back to school. I'm going back myself this fall, and i'm 28.

N10AP · Jun 6, 2014

ok... Got phone back, scratched to bits. Official complaint going their way.

Bootloader is indeed locked and unrooted

They didn`t return my original proof of purchase.

Correct region... 1275-6410

Lets see what happens...

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