[Q] Note 3 Most Common Faults

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antique_sonic

antique_sonic

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Aug 16, 2009
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ShadowLea said:
Maybe if you swallow whatever rubbish the shops tell you and walk away. But you have every right to stand up for what you're legally obligated to get.

You are going to have to sink your teeth in it and be stubborn. But they can't legally refuse it.
Click to expand...
Click to collapse

Lemon law?

Sent from somewhere under the sky, at the corner of this rounded earth.

---------- Post added at 12:19 AM ---------- Previous post was at 12:17 AM ----------
Spere said:
Yes it is true. This is again off topic and bs... I say only this to you talking about hardware warranty vs firmware tweaks.

Case 1: Custom ROM, custom kernel, overclocked (burnt) CPU = Hardware fault (and manufacturer should fix it for free?)
Case 2: You turn up the max level of phones speaker level and then play extra loud music from it - the speaker burns = Hardware fault (and manufacturer should fix it for free.)
Case 3....
Case 4....

That is why rooting, flashing ROMs etc.. voids warranty here even we are in EU. That was tested once with Samsung. And decision was rooted or anyway modded phone is out of warranty. Period.

And if KNOX is 0x1, you have flashed something unofficial to phone (root, ROM, recovery, something) and warranty is gone. I know KNOX warranty is not device warranty, but at same time it's unresetable indicator that warranty is void too. Since SAME actions that'll trigger KNOX, voids device warranty.
Click to expand...
Click to collapse

It will all depends on the retailers.
Different retailers and different countries might treat customers differently.


Sent from somewhere under the sky, at the corner of this rounded earth.
 
S

Spere

Senior Member
Aug 7, 2013
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antique_sonic said:
Lemon law?

Sent from somewhere under the sky, at the corner of this rounded earth.

---------- Post added at 12:19 AM ---------- Previous post was at 12:17 AM ----------



It will all depends on the retailers.
Different retailers and different countries might treat customers differently.


Sent from somewhere under the sky, at the corner of this rounded earth.
Click to expand...
Click to collapse
Here shops repairs nothing. In this country there is one viral repair center that is "honored" by Samsung (they got many other mobile device brands repair also). No matter where you have bought your device, they'll send it to that repair center or tell you send it by yourself. They'll fix it and sends back to you (or to shop you bought it if you bring it back there to have them send it).

Only thing shop does is they'll pack device, put fault ticket with it and sends it to repair..
 
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ewok666

Senior Member
Apr 4, 2006
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antique_sonic said:
Lemon law?

Sent from somewhere under the sky, at the corner of this rounded earth.

---------- Post added at 12:19 AM ---------- Previous post was at 12:17 AM ----------



It will all depends on the retailers.
Different retailers and different countries might treat customers differently.


Sent from somewhere under the sky, at the corner of this rounded earth.
Click to expand...
Click to collapse

And with a phone that works perfectly well, is currently stock and unrooted but has a faulty USB connector or hardware button it would be hard to argue that it's your fault. Nevertheless, the law in the EU (and Australia for that matter) states that the seller has to prove that you caused the fault. It's only because people suck it up or don't know better that it's gone on for this long.
 
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niksssss

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Jan 23, 2011
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Sofia
I have just one last unrelated question - What does this MJ5, NB7, MI5, etc mean ? I very often see comments like ''im running NB7 and the battery life is awful'' or ''MI5 is great'' What the heck does this mean ? Sorry for the dumb question but this is my first Samsung Device.
 
dperique

dperique

Member
Mar 1, 2007
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I came from a Note 2. I've had my Note 3 for maybe 3 weeks or so, ...

Note 2 had spring loaded sim card and sdcard slot; Note 3 does not.
So, it's a little difficult to get the sim card out (there are tricks, and I know how to do it now, but springload would've been much better); luckily, sdcard has a lot to pull on.

I think the metal around the edges seems soft. I think I dinged mine already -- not sure how, as I'm pretty careful with my phone (apparently not careful enough).

As others have noted, the GPS is problematic. I rocked my Note 2 for 4 months and didn't even thing twice about the GPS not getting a lock when expected. With my Note 3, one week or so after having starting to use it, the GPS just didn't get a lock for 1.5 days until I fiddled with it (tons of topics on that around here already so won't go into it). I've been almost a 1.5 weeks now without any major GPS incidents.

WIFI goes in and out sometimes -- there's a fix where you turn on WIFI powersave or sleep (something like that).

The AT&T (N900A) bootloader is locked -- annoyance. The T-mobile (N900T) is not locked (this is why I chose an unlocked T-mobile version)

Agreed with others here, camera in low light not so great.

On stock firmware 4.4.2, the cell signal bars are total BS. On my Note 2, at my house, I get 2 bars most of the time and 3 sometimes. On my Note 3, I get 4 bars and sometimes 5 -- all with same signal in same house and same measurement via Status screen or app that tells signal strength in -dBm. Bars are meaningless anyway and I rely on a widget that shows dBm.

BTW, I do enjoy my Note 3 but my Note 2 is still operational and serves as my backup.

Dennis
 
ShadowLea

ShadowLea

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Dec 3, 2010
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niksssss said:
I have just one last unrelated question - What does this MJ5, NB7, MI5, etc mean ? I very often see comments like ''im running NB7 and the battery life is awful'' or ''MI5 is great'' What the heck does this mean ? Sorry for the dumb question but this is my first Samsung Device.
Click to expand...
Click to collapse

They are the firmware versions.

The version number listed is the last 3 digits of the full PDA firmware code. (PDA is the actual android firmware version, Modem is the signal radio version and CSC is the country code version.)

For example, NB7 is N9005XXUENB7.
N9005 = the device, XXUE = the Bootloader version, N = 2014, B = Februari, 7 = revision 7.
As such, MJ5 = M = 2013, J = Oktober, 5 = Revision 5.

You can find out which one you have by dialing *#1234# and looking at the AP.

You'll also find people mentioning codes like DBT, PHN, XEF. These are the CSC country codes. (For instance, DBT is Germany Unbranded)

dperique said:
I came from a Note 2. I've had my Note 3 for maybe 3 weeks or so, ...

Note 2 had spring loaded sim card and sdcard slot; Note 3 does not.
So, it's a little difficult to get the sim card out (there are tricks, and I know how to do it now, but springload would've been much better); luckily, sdcard has a lot to pull on.
Click to expand...
Click to collapse

Hm, now that you mention it.. I hadn't noticed! (Strange, because I usually spend 3/5 times looking for the MicroSD after the springload projects it halfway across the room..) I guess there are some advantages to being a woman. Mainly, nails. ;)
 
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    ShadowLea
    ShadowLea
    There are no serious faults to my knowledge. There are a few minor ones.

    - The camera has flickering black likes when you turn on WiFi. (Similar to the ones you get on any camera when you point it at a screen or fluorescent lamp)
    - The camera also tends to be highly, highly rubbish in low light at ISO Auto. Not a fault per se, just a result of the tiny sensor.
    - On 4.4.2, some people have trouble with WiFi passwords not being saved. Still investigating that (people are not being very helpful) but it seems to be auto0backup or sync related.
    - 4.4.2 has the irritating SDcard permissions. If you're going to root, not a problem. If you're not, some apps might not be able to write to it, depending on wether the developer updated the permissions.
    - The homebutton is 'crooked', meaning it's a bit wibbly. Very, very slightly. Nowhere near as bad as the powerbutton on the S3, though. (You could wiggle that about to the point where it fell out or got stuck and turned off your phone.)
    - Knox can be counted as a problem if you're outside the EU. (If you're inside the EU, your hardware warranty is still valid with 0x1.)
    - Some people complain about GPS issues. I've personally not encountered them. But then I don't think there's a device where people don't complain about the GPS.
    - There's also the Android System, Android OS and Mediaserver battery drain that affects every kitkat device (including the Nexus and S line.)
    - Some people have complained about there being a small gap between the screen and the metallic(plastic) rim. Mine has that too, but it's not fatal, just annoying if you're a bit OCD. (Which, let's face it, we all are.)
    - People have also complained about the metallic coating on the rim eroding quickly. That's related to the PH value of their skin and/or the case they're using.
    - The Spen may need to be calibrated. Pop off the plastic button carefully (dn't break it!) with a small screwdriver (it jumps, careful not to lose it!) and twist the potentiometer closest to the pentip to increase or decrease the sensitivity. Or give it a good whack on a table, that often works too. (These are both fixes that apply for most Wacom pens. As an Intuos user, I've had to do the potentiometer tweaking fairly often.)
    - The multitouch problems were mostly fixed in a few OTAs.
    - There've been complaints about the speaker quality as well. But then, you can't expect Bose quality from a 1x0.2cm speaker in a plastic box. That's what they invented portable speakers for.

    That's about it, I think.
    View
    1
    ShadowLea
    ShadowLea
    niksssss said:
    Thanks for the detailed reply. I appreciate it. I live in EU and are you sure that I still have warranty with knox 0x1 ? And are the problems with the flickery camera on every device or its rarely seen ?
    Click to expand...
    Click to collapse

    By EU Directive 1999/44/CE they are legally obliged to provide you with a full 2 year warranty, without additional costs to the customer, on defects covered by the original warranty unless they can provide evidence that your software modification caused the hardware defect.

    The flickering lights are a software bug that occurs on every Note 3. Some 3rd party camera apps seem to lessen them to an extend, but the best solution is still to turn off WiFi and/or GPS. I've not seen them all the time on mine as I use 4 different camera apps and wouldn't know which ones had them (No wifi here so can't test), but they do happen.

    B3311 said:
    True. The Note 3 speaker, however crappy, is a million times better than any Bose crap....

    Bose are the Beats of the hi-fi world - their hype is so good that Joe Public thinks they're premium sound. Trust me - they are not.
    Click to expand...
    Click to collapse

    Oh I know... My dad owns one of those. What a waste of money that was.

    It doesn't even have a 3.5mm Stereojack. Not a single Bose set does. Ironic, because Bose sells headsets with a 3.5mm stereo plug.. :silly:

    Personally I prefer AKG.
    View
    1
    ShadowLea
    ShadowLea
    Spere said:
    I live in EU and if KNOX 0x1, warranty is gone. Period.
    Click to expand...
    Click to collapse

    Maybe if you swallow whatever rubbish the shops tell you and walk away. But you have every right to stand up for what you're legally obligated to get.

    You are going to have to sink your teeth in it and be stubborn. But they can't legally refuse it.
    View
    1
    S
    Spere
    ewok666 said:
    That is not true. Samsung will try to make you believe this and you may need to fight for your rights but from a legal standpoint they should not be able to get away with it. That said, if I had a hardware fault, I'd be more inclined to render the phone completely useless to save myself the time and pain.
    Click to expand...
    Click to collapse

    Yes it is true. This is again off topic and bs... I say only this to you talking about hardware warranty vs firmware tweaks.

    Case 1: Custom ROM, custom kernel, overclocked (burnt) CPU = Hardware fault (and manufacturer should fix it for free?)
    Case 2: You turn up the max level of phones speaker level and then play extra loud music from it - the speaker burns = Hardware fault (and manufacturer should fix it for free.)
    Case 3....
    Case 4....

    That is why rooting, flashing ROMs etc.. voids warranty here even we are in EU. That was tested once with Samsung. And decision was rooted or anyway modded phone is out of warranty. Period.

    And if KNOX is 0x1, you have flashed something unofficial to phone (root, ROM, recovery, something) and warranty is gone. I know KNOX warranty is not device warranty, but at same time it's unresetable indicator that warranty is void too. Since SAME actions that'll trigger KNOX, voids device warranty.
    View
    1
    S
    Spere
    antique_sonic said:
    Lemon law?

    Sent from somewhere under the sky, at the corner of this rounded earth.

    ---------- Post added at 12:19 AM ---------- Previous post was at 12:17 AM ----------



    It will all depends on the retailers.
    Different retailers and different countries might treat customers differently.


    Sent from somewhere under the sky, at the corner of this rounded earth.
    Click to expand...
    Click to collapse
    Here shops repairs nothing. In this country there is one viral repair center that is "honored" by Samsung (they got many other mobile device brands repair also). No matter where you have bought your device, they'll send it to that repair center or tell you send it by yourself. They'll fix it and sends back to you (or to shop you bought it if you bring it back there to have them send it).

    Only thing shop does is they'll pack device, put fault ticket with it and sends it to repair..
    View

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