Problem - Omate not turning on or charging

Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from). The only thing it voids is the liquid damage portion of the warranty with regards to water resistance.

Using a needle try to gently lift up the pins in the dock. This sometimes resolves both charging and connection to the PC issues. If this does not work;

Open the back, pull the battery, reseat the battery and try to charge it.

Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).

Chances are, your TS is not "weather and life-resistant" to begin with as it was never even tested properly to begin with.

If you are going to wait to get it serviced then expect to wait a long time. Your only two options are to send the TS back to China (at least a month turn around) or wait til they have service centers in your country (an even longer wait).

I had same issue.. After wearing the watch while exercising and sweating, I noticed the screen frizzing out, then would not charge at all. Contacted Omate, and at first they said to wait until service center opens up in my country (USA). I recently received another email stating that I should mail the watch back to Hong Kong. FedEx charges $80 for shipping.. I am debating on whether I should send it back or wait for service center (tough to justify $80 on an item I paid $200)
ZD

pmhesse said:

How did you contact them? Thanks.



Sent from my SCH-I605 using Tapatalk

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Try service@omate.com

My callisto 100, which is very similar to the omate if not identical, did the same thing, wouldnt wake wouldnt light up when i plugged the charger in... i just removed the back took out the battery for 30 secs and put it back in and it booted up again without a problem.

I notice it tends to be sluggish waking if i leave the camera app open when it sleeps and that one time it didnt wake at all i had also had the camera app running. So now i always close the camera manually before letting it sleep

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Lokifish Marz said:

Opening the back DOES NOT VOID THE WARRANTY (where are people getting this garbage info from). The only thing it voids is the liquid damage portion of the warranty with regards to water resistance.

Using a needle try to gently lift up the pins in the dock. This sometimes resolves both charging and connection to the PC issues. If this does not work;

Open the back, pull the battery, reseat the battery and try to charge it.

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Click to collapse

Lokifish Marz said:

Well either Omate is wrong, (the card) or Omate is wrong (update on KS regarding warranty).

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The kickstarter update I see on the warranty simply says that the regular warranty does not cover water damage. It says nothing about the regular warranty. Since there is no warranty on water damage, the card that comes with the watch is consistent; it says opening the back will "void your warranty." The only warranty we have isn't related to water, therefore it's the main warranty that is void if you open the back cover.



But here's the deal -- and why I think you are correct that the card, and even the post, is misleading. To access the SD card slot and the battery (which a spare one came with mine) requires removing the back. The instructions that come with the device are very clear on this. There's a good chance that the legal implications of the spare battery and SD card access are that opening the back wouldn't void one's warranty -- otherwise, why would it come with a spare battery and a hidden memory card slot on the instruction sheet? And why would it come with a screw driver and extra screws?

So, not having to worry about the moisture warranty (there is none) and knowing the instructions tell you how to get to the SD card slot -- under the battery -- seems fair game to open it to reset it.

It's all very confusing. Of course, I didn't get a developer edition without reason.

Popping the four screws without messing up the stickers is also quite easy. While in there removing the battery to reset the device, drop in an SD card for some extra storage.

Yes, it worked for me. Pressing and holding the buttons doesn't seem to be able to trigger a hard reset from that state, but popping the battery works easily enough. I might have to start carrying around the screw driver.

pmhesse said:

Thanks lilbyrdie. After waiting two weeks for any sort of response from Omate (hint: got none) I cracked it open based on your advice. Pulling the battery worked like magic. :good: I almost wanted to wire in some sort of access to the battery so that I could drain the battery without cracking the watch. However that was going to require work and I think I'll just back to doing wrist curls wearing this behemoth.

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Two years ago I bought Omate true smart watch phone. It works two weeks, then it fails. Their dock station doesn't work properly. I suspect the main reason is all contacts between battery, watch, cover, dock station, usb.
If you look on them you will see: all of them are made from some kind of brass, not gold. I'm not sure if the battery has internal controller, and you can't charge directly from AC, which has charging current greater than 0.9 ma.
I lost any hope to launch this fake device.
Regards,
Radmir