Found a Dead pixel on N5. Just sent it back to LG for repair/replacement

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iammrhappy123

Senior Member

Apr 29, 2014

78

4

• May 6, 2014

• #1

I bought a used N5 for 200 bucks on craigslist 2 week ago. worked well.

2 days ago, I found a dead pixel on the center of the screen.

Tested it with a Dead pixel test app. Still there.

Said screw it and sent it back to LG for repair or replacement.

Questions for those who know about what LG does with Repairs/Replacements under warranty

1. Are dead pixels covered on the LG warranty?

2. Will they replace the whole unit or will they just replace the digitizer and the lcd screen?

3. How long did it take for the whole process to be complete: them deciding what the problem is when they get the unit to when I get it back at my door step.


Thanks in advanced.

 

vin4yak

Senior Member

Mar 10, 2013

4,351

2,423

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Mumbai

vinu.info

• May 6, 2014

• #2

1. Yes, dead pixels are covered under warranty.

2. They will only replace the lcd and digitizer.

3. In India, you have to take the device to the service centre and if they have a lcd in Stock, they replace it on the spot and give you back. If they don't have it in Stock, be ready for a long wait..

- Sent from an IceCold Hammerhead!

 

I

iammrhappy123

Senior Member

Apr 29, 2014

78

4

• May 6, 2014

• #3

vin4yak said:

1. Yes, dead pixels are covered under warranty.

2. They will only replace the lcd and digitizer.

3. In India, you have to take the device to the service centre and if they have a lcd in Stock, they replace it on the spot and give you back. If they don't have it in Stock, be ready for a long wait..

- Sent from an IceCold Hammerhead!

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Thanks for the reply!

I just sent it today to a repair center in the US. Hopefully they have supplies for the LCD and digitizer.

The phone was in good condition. The LCD screen had an area of wear where the previous owner did a lot of gaming I believe, so that kind of got in the way of me dragging icons around and scrolling through screens.

 

CitizenLee

Senior Member

Aug 21, 2009

2,390

503

Aberdeen

• May 6, 2014

• #4

Is warranty transferable if you're not the original owner?

I bought my N5 used, but the seller gave me the original purchase receipt in the box.

 

vin4yak

Senior Member

Mar 10, 2013

4,351

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Mumbai

vinu.info

• May 6, 2014

• #5

CitizenLee said:

Is warranty transferable if you're not the original owner?

I bought my N5 used, but the seller gave me the original purchase receipt in the box.

Click to expand...

Click to collapse

If it's covered under LG, you only need the original invoice as proof... Nothing else.

- Sent from an IceCold Hammerhead!

 

• 

Reactions: CitizenLee

CitizenLee

Senior Member

Aug 21, 2009

2,390

503

Aberdeen

• May 6, 2014

• #6

vin4yak said:

If it's covered under LG, you only need the original invoice as proof... Nothing else.

- Sent from an IceCold Hammerhead!

Click to expand...

Click to collapse

Great, thanks for the info :good:

 

howard bamber

Senior Member

Jun 4, 2012

1,408

183

Southport

• May 6, 2014

• #7

I thought it's 3 or more. Don't think a single pixel counts. Could be wrong...

From my mobile telephony device.

 

I

iammrhappy123

Senior Member

Apr 29, 2014

78

4

• May 6, 2014

• #8

vin4yak said:

If it's covered under LG, you only need the original invoice as proof... Nothing else.

- Sent from an IceCold Hammerhead!

Click to expand...

Click to collapse

I talked with LG and they said that it would be nice to have an invoice. I told them I didn't have it. They said it's ok.

I believe it's because of two reasons:

1. The phone was bought via Sprint not google play - US bought. They dont cover warranty for non US Phones

2. The Nexus 5 just came out in November, so LG covers a one year warranty for phones.

I hope they fix my device.

 

vin4yak

Senior Member

Mar 10, 2013

4,351

2,423

31

Mumbai

vinu.info

• May 6, 2014

• #9

iammrhappy123 said:

I talked with LG and they said that it would be nice to have an invoice. I told them I didn't have it. They said it's ok.

I believe it's because of two reasons:

1. The phone was bought via Sprint not google play - US bought. They dont cover warranty for non US Phones

2. The Nexus 5 just came out in November, so LG covers a one year warranty for phones.

I hope they fix my device.

Click to expand...

Click to collapse

Obviously they don't cover warranty for non us phones. My reply was for the other guy who asked a doubt and not to you.

If you have lost the invoice , then they check the date of manufacture of that device (401/402..etc) and provide warranty for 1 year from that date!

Yes, they will fix your device! Be positive m8

- Sent from an IceCold Hammerhead!

 

S

SoahmZ

New member

Apr 28, 2013

1

0

Vancouver

samueloh.me

• May 6, 2014

• #10

Gee

I feel you there. I'm live in Canada, and my Nexus 5 also had a dead pixel. I RMA'd it and the new unit that received also had a dead pixel. RMA'd that again, and guess what? The one they sent me next had 2 dead pixels. I am actually on my 5th Nexus 5 right now, which also happens to have a dead pixel, and Google says that a full refund is an option at this point, as I've been very unlucky with this. Doing one more RMA hoping that I can finally get a good quality screen