Radio completely dead

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kirans

Member
Oct 3, 2011
27
11
Yesterday morning when I picked up my moto x I saw that it showed zero signal. Didn't pay attention since I live in a poor signal area anyway. An nor later when I had to make a call I noticed that the signal was still zero. Went to settings and checked status, it says 0 dBm 99 ASU. I went outside where the signal is usually good, and still nothing. After a couple of restarts still 0dbm 99ASU. Then I tried wife's SIM but the same thing. Even two factory resets didn't help. Took it to the service center and they said it was a hardware failure and I'd have to leave my phone for repairs. Estimated time 1 week!

I'm curious to find out if anyone has experienced something similar. What are the chances of a 'hardware failure'. The service tech didn't sound knowledgeable at all, he struggled to even do a factory reset. He kept saying my SIM was faulty and I had to demonstrate to him that my SIM works on a different phone before he came to the hardware failure theory.

I'm worried, should I have left my phone with him?

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kirans

Member
Oct 3, 2011
27
11
Yes, I tried my wife's SIM and same thing. But I believe that the phone must display signal strength even without a SIM. In this case there is nothing, like as if there was no radio at all.

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serophia

Senior Member
Feb 8, 2013
328
97
California
Try this download phone testing by diewland go to phone information and toggle turn off radio and press it again to turn it on
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Slick52

Senior Member
Feb 4, 2014
111
40
Michigan
My original X lost ability to get a 4g connection. It would drop all cellular connections about every 5 minutes then only connect to 3g. I tried new SIM, but ultimately had to warranty it out for a new X. Just my experience... No problems with new unit.

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kirans

Member
Oct 3, 2011
27
11
I hope they fix my phone or give me a new one. Im stuck using the nano SIM in an Atrix 4g now. Wedged it in place with a piece of card. Now and then especially when I walk, the SIM works its way out and I have to keep re seating it. :)

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