[Q] Stuck on Google logo, recovery mode not working

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samyoue

Member
May 12, 2013
23
2
Hi guys,

I searched but couldn't find any applicable matches (all rooted devices or the solutions didn't work for me)

I have a stock, unrooted Nexus 10 (UK). My wife used it one night while I was out and now it won't boot past Google logo! Pretty sure it's nothing she's done as she would have only been playing games on it and I have avg antivirus and lookout antivirus (think it's called something else now) and disallowing apps to be installed from third parties... Even so when I try to boot it sits on Google logo permanently (left it over an hour and it gets no further...)

  • I can get into boot loader mode and select recovery mode but all this does is reboot to the Google logo forever more.
  • It does this when not connected to PC and when it is connected
  • Downloaded the drivers from Samsung US website but when windows vista looks for drivers and I point it at the folder the drivers are installed to it finds nothing

I'm thinking (/hoping) maybe it's just the wrong drivers preventing recovery mode from working but any help would be greatly appreciated

Sam.
 
S

samyoue

Member
May 12, 2013
23
2
Update:

Managed to find the right drivers from Google in the end, but I still can't get recovery mode to work - just sits on the Google logo still :(

any help at all would be great...

Sam.
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
samyoue said:
Hi guys,

I searched but couldn't find any applicable matches (all rooted devices or the solutions didn't work for me)

I have a stock, unrooted Nexus 10 (UK). My wife used it one night while I was out and now it won't boot past Google logo! Pretty sure it's nothing she's done as she would have only been playing games on it and I have avg antivirus and lookout antivirus (think it's called something else now) and disallowing apps to be installed from third parties... Even so when I try to boot it sits on Google logo permanently (left it over an hour and it gets no further...)

  • I can get into boot loader mode and select recovery mode but all this does is reboot to the Google logo forever more.
  • It does this when not connected to PC and when it is connected
  • Downloaded the drivers from Samsung US website but when windows vista looks for drivers and I point it at the folder the drivers are installed to it finds nothing

I'm thinking (/hoping) maybe it's just the wrong drivers preventing recovery mode from working but any help would be greatly appreciated

Sam.
Click to expand...
Click to collapse


Ok, can you put your tablet in fastboot and can your PC see you tablet in fastboot?? What is your PC's OS?
 
  • Like
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samyoue

Member
May 12, 2013
23
2
Hi!

Thanks for replying :)
I've held down all 3 buttons and get a different to normal screen where I can select "start now" "power off" and "recovery mode", is this fast boot? If not how do I get to fast boot? When it's on the screen mentioned above my laptop (running vista 32 bit) started looking for drivers and I pointed it at the nexus ones I downloaded and it installed successfully... Hope this helps I'm well out side my experience here! Programming from within a desktop environment is no problem for me but tinkering with booting and stuff is all new to me :-s

Cheers!
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
samyoue said:
Hi!

Thanks for replying :)
I've held down all 3 buttons and get a different to normal screen where I can select "start now" "power off" and "recovery mode", is this fast boot? If not how do I get to fast boot? When it's on the screen mentioned above my laptop (running vista 32 bit) started looking for drivers and I pointed it at the nexus ones I downloaded and it installed successfully... Hope this helps I'm well out side my experience here! Programming from within a desktop environment is no problem for me but tinkering with booting and stuff is all new to me :-s

Cheers!
Click to expand...
Click to collapse

Ok you need the fastboot.exe and the adb.exe in the root of your c drive... When you get them in there just search google you will find them... They should come as a zip not a exe and they are not installable they are just executable from CMD window... Than open your CMD window as ADMIN.... Than type

Code: 
cd /

That will get you to the root of your c drive
Once there
To verify that your exe's are in the right place type

Code: 
dir

This will list the contains of root of your c drive make sure you can see the exe's

Than type

Code: 
fastboot

If you get a list of commands your golden !!!!!!

Boot your tablet in that mode you talked about and dont do anything just plug it in to your PC

than type

Code: 
fastboot devices

Let me know when you get there and if you have any questions you have along the way.....

THx lj
 
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S

samyoue

Member
May 12, 2013
23
2
That's excellent help thank you :)

Yup I got list of commands, then connected Tablet into boot loader (?) mode and typed fastboot devices and got the following :

Code: 
 C:\>fastboot devices
R32D203TBBR      fastboot

C:\>

What now?
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
samyoue said:
That's excellent help thank you :)

Yup I got list of commands, then connected Tablet into boot loader (?) mode and typed fastboot devices and got the following :

Code: 
 C:\>fastboot devices
R32D203TBBR      fastboot

C:\>

What now?
Click to expand...
Click to collapse

Yes!!!!!!!!!!!!!

---------- Post added at 01:24 PM ---------- Previous post was at 01:19 PM ----------

Go here https://developers.google.com/android/nexus/images

The nexus 10 code name is 'mantaray' MAKE SURE YOU GET THE RIGHT ONE......

Get the verison you would like......

Than on the downloaded directory do a....

Code: 
dir

So I can see whats in there....
 
Last edited:
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samyoue

Member
May 12, 2013
23
2
inside the tgz file was a tar file, inside that was:
Code: 
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h

02/03/2014  22:28    <DIR>          .
02/03/2014  22:28    <DIR>          ..
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31               856 flash-all.sh
09/12/2013  23:31               700 flash-base.sh
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip
               5 File(s)    396,189,314 bytes
               2 Dir(s)  18,853,072,896 bytes free

and inside the zip file is:
Code: 
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h\image-mantaray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h\image-mantaray-kot49h

02/03/2014  22:34    <DIR>          .
02/03/2014  22:34    <DIR>          ..
04/12/2013  15:38                57 android-info.txt
01/01/2009  00:00         4,898,816 boot.img
04/12/2013  16:13        10,621,244 cache.img
01/01/2009  00:00         5,462,016 recovery.img
01/01/2009  00:00       662,821,052 system.img
04/12/2013  16:13       140,778,452 userdata.img
               6 File(s)    824,581,637 bytes
               2 Dir(s)  18,025,598,976 bytes free

I'm guessing we are going to reinstall the factory OS version 4.4.2 (what it was previously i think...) or should i get earlier version of 4.4?

Can't wait! :)

thanks again for all your help so far

EDIT:- PS just in case, the info on the bootloader screen

Code: 
DEVICE INFORMATION
PRODUCT NAME: manta
VARIANT: wifi
H/W VERSION: 8
BOOTLOADER VERSION: MANTAMF01
CARRIER INFO: NONE
SERIAL NUMBER: R32D203TBBR
LOCK STATE: LOCKED
REBOOT MODE FLAG: NONE
 
Last edited:
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
samyoue said:
inside the tgz file was a tar file, inside that was:
Code: 
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h

02/03/2014  22:28    <DIR>          .
02/03/2014  22:28    <DIR>          ..
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31               856 flash-all.sh
09/12/2013  23:31               700 flash-base.sh
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip
               5 File(s)    396,189,314 bytes
               2 Dir(s)  18,853,072,896 bytes free

and inside the zip file is:
Code: 
C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h\image-mantaray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h\image-mantaray-kot49h

02/03/2014  22:34    <DIR>          .
02/03/2014  22:34    <DIR>          ..
04/12/2013  15:38                57 android-info.txt
01/01/2009  00:00         4,898,816 boot.img
04/12/2013  16:13        10,621,244 cache.img
01/01/2009  00:00         5,462,016 recovery.img
01/01/2009  00:00       662,821,052 system.img
04/12/2013  16:13       140,778,452 userdata.img
               6 File(s)    824,581,637 bytes
               2 Dir(s)  18,025,598,976 bytes free

I'm guessing we are going to reinstall the factory OS version 4.4.2 (what it was previously i think...) or should i get earlier version of 4.4?

Can't wait! :)

thanks again for all your help so far

EDIT:- PS just in case, the info on the bootloader screen

Code: 
DEVICE INFORMATION
PRODUCT NAME: manta
VARIANT: wifi
H/W VERSION: 8
BOOTLOADER VERSION: MANTAMF01
CARRIER INFO: NONE
SERIAL NUMBER: R32D203TBBR
LOCK STATE: LOCKED
REBOOT MODE FLAG: NONE
Click to expand...
Click to collapse

Move these 3 files make sure the zip is still zipped up!!!! To the root of your c drive

Code: 
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip

Put your tablet into fastboot, make sure you can see your device on your PC with

Code: 
fastboot devices

if you get the numbers than run this command and the script will do it all for you.....

Code: 
flash-all.bat

Let me know if you have any questions... Thx as always lj
 
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L

lmfaznboi

Member
Aug 18, 2009
39
1
I followed your instruction and I got up to the part where it say

sending 'system' (647286 KB) ...

and it just hang.

on the nexus 10, it shows

fastboot status data2781d8bc

any idea?
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
lmfaznboi said:
I followed your instruction and I got up to the part where it say

sending 'system' (647286 KB) ...

and it just hang.

on the nexus 10, it shows

fastboot status data2781d8bc

any idea?
Click to expand...
Click to collapse

I guess to write the data we need to unlock your bootloader but no worries, once done you can just lock it back up as long as you flash
a stock firmware package....

So enter fastboot make sure you can see you tablet from your pc than type

Code: 
fastboot oem unlock

Than it will just say your going to lose your data...Ok than it will do its thing.....

Than run the flash-all.bat

than boot fully into stock rom

than reboot into fastboot

and lock your bootloader with.... If thats is what you want to do....

Code: 
fastboot oem lock

Let me know if this helps you
 
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S

samyoue

Member
May 12, 2013
23
2
yes i had to unlock first but...

I HAVE MY NEXUS BACK!!!! WOOHOO!!

now to spend next few weeks setting it up how I want again lol that'll teach me not to back stuff up!

thank you sooo so much for all your help lj - you're a superstar genius!!
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
samyoue said:
yes i had to unlock first but...

I HAVE MY NEXUS BACK!!!! WOOHOO!!

now to spend next few weeks setting it up how I want again lol that'll teach me not to back stuff up!

thank you sooo so much for all your help lj - you're a superstar genius!!
Click to expand...
Click to collapse


GREAT !!!! To see it up and running for you... Happy setting her up !!!! If you ever need any other help just drop me a line... Thx as always lj
 
L

lmfaznboi

Member
Aug 18, 2009
39
1
lj50036 said:
GREAT !!!! To see it up and running for you... Happy setting her up !!!! If you ever need any other help just drop me a line... Thx as always lj
Click to expand...
Click to collapse

its still not working. I did what you told me, my nexus already unlocked. so I relock it and unlock again. and now it stuck at sendind 'bootloader' (1280)

and on my nexus it shows.

fastboot status - Data0014000
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
lmfaznboi said:
its still not working. I did what you told me, my nexus already unlocked. so I relock it and unlock again. and now it stuck at sendind 'bootloader' (1280)

and on my nexus it shows.

fastboot status - Data0014000
Click to expand...
Click to collapse

Copy and paste the whole command input and output.....
 
Last edited:
L

lmfaznboi

Member
Aug 18, 2009
39
1
lj50036 said:
Copy and paste the whole command input and output.....
Click to expand...
Click to collapse

C:\AndroidSDK\tools>flash-all.bat
erasing 'boot'... OKAY
erasing 'cache'... OKAY
erasing 'recovery'... OKAY
erasing 'system'... OKAY
erasing 'userdata'... OKAY
sending 'bootloader' (1280 KB)... OKAY
writing 'bootloader'... OKAY
rebooting into bootloader... OKAY
archive does not contain 'boot.sig'
archive does not contain 'recovery.sig'
archive does not contain 'system.sig'
--------------------------------------------
Bootloader Version...: MANTAMF01
Baseband Version.....: no modem
Serial Number........: R32CB03FJZT
--------------------------------------------
checking product... OKAY
checking version-bootloader... OKAY
sending 'boot' (4784 KB)... OKAY
writing 'boot'... OKAY
sending 'recovery' (5334 KB)... OKAY
writing 'recovery'... OKAY
sending 'system' (647286 KB)...

it still stuck at the system. I managed to get pass the bootloader phase.
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
lmfaznboi said:
C:\AndroidSDK\tools>flash-all.bat
erasing 'boot'... OKAY
erasing 'cache'... OKAY
erasing 'recovery'... OKAY
erasing 'system'... OKAY
erasing 'userdata'... OKAY
sending 'bootloader' (1280 KB)... OKAY
writing 'bootloader'... OKAY
rebooting into bootloader... OKAY
archive does not contain 'boot.sig'
archive does not contain 'recovery.sig'
archive does not contain 'system.sig'
--------------------------------------------
Bootloader Version...: MANTAMF01
Baseband Version.....: no modem
Serial Number........: R32CB03FJZT
--------------------------------------------
checking product... OKAY
checking version-bootloader... OKAY
sending 'boot' (4784 KB)... OKAY
writing 'boot'... OKAY
sending 'recovery' (5334 KB)... OKAY
writing 'recovery'... OKAY
sending 'system' (647286 KB)...

it still stuck at the system. I managed to get pass the bootloader phase.
Click to expand...
Click to collapse

Try a different usb cable or a different usb port.....
 
demkantor

demkantor

Inactive Recognized Contributor
Nov 10, 2011
6,860
3,765
mpls
Or try flashing them separately
fastboot flash system system.img
fastboot flash userdata userdata.img
fastboot flash cache cache.img
fastboot flash boot boot.img


Sent from my Nexus 7 using XDA Premium 4 mobile app
 
L

lj50036

Senior Member
Feb 14, 2013
3,321
3,297
42
FUXDA
demkantor said:
Or try flashing them separately
fastboot flash system system.img
fastboot flash userdata userdata.img
fastboot flash cache cache.img
fastboot flash boot boot.img


Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse

No a bad idea @demkantor maybe just run these before you flash them individually...

Code: 
fastboot erase system
fastboot erase recovery
fastboot -w
fastboot erase boot
fastboot erase misc
fastboot erase cache
Just what I would do if it were mine.....
 
L

lmfaznboi

Member
Aug 18, 2009
39
1
lj50036 said:
No a bad idea @demkantor maybe just run these before you flash them individually...

Code: 
fastboot erase system
fastboot erase recovery
fastboot -w
fastboot erase boot
fastboot erase misc
fastboot erase cache
Just what I would do if it were mine.....
Click to expand...
Click to collapse


I think its the cable, since I lost my orginal cable and using my logitech cable that came with my mouse. but ill try flashing them individually and see how i goes. I already ordered an oem cable and should come next week.
 
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    L
    lj50036
    samyoue said:
    Hi guys,

    I searched but couldn't find any applicable matches (all rooted devices or the solutions didn't work for me)

    I have a stock, unrooted Nexus 10 (UK). My wife used it one night while I was out and now it won't boot past Google logo! Pretty sure it's nothing she's done as she would have only been playing games on it and I have avg antivirus and lookout antivirus (think it's called something else now) and disallowing apps to be installed from third parties... Even so when I try to boot it sits on Google logo permanently (left it over an hour and it gets no further...)

    • I can get into boot loader mode and select recovery mode but all this does is reboot to the Google logo forever more.
    • It does this when not connected to PC and when it is connected
    • Downloaded the drivers from Samsung US website but when windows vista looks for drivers and I point it at the folder the drivers are installed to it finds nothing

    I'm thinking (/hoping) maybe it's just the wrong drivers preventing recovery mode from working but any help would be greatly appreciated

    Sam.
    Click to expand...
    Click to collapse


    Ok, can you put your tablet in fastboot and can your PC see you tablet in fastboot?? What is your PC's OS?
    View
    1
    L
    lj50036
    samyoue said:
    Hi!

    Thanks for replying :)
    I've held down all 3 buttons and get a different to normal screen where I can select "start now" "power off" and "recovery mode", is this fast boot? If not how do I get to fast boot? When it's on the screen mentioned above my laptop (running vista 32 bit) started looking for drivers and I pointed it at the nexus ones I downloaded and it installed successfully... Hope this helps I'm well out side my experience here! Programming from within a desktop environment is no problem for me but tinkering with booting and stuff is all new to me :-s

    Cheers!
    Click to expand...
    Click to collapse

    Ok you need the fastboot.exe and the adb.exe in the root of your c drive... When you get them in there just search google you will find them... They should come as a zip not a exe and they are not installable they are just executable from CMD window... Than open your CMD window as ADMIN.... Than type

    Code: 
    cd /

    That will get you to the root of your c drive
    Once there
    To verify that your exe's are in the right place type

    Code: 
    dir

    This will list the contains of root of your c drive make sure you can see the exe's

    Than type

    Code: 
    fastboot

    If you get a list of commands your golden !!!!!!

    Boot your tablet in that mode you talked about and dont do anything just plug it in to your PC

    than type

    Code: 
    fastboot devices

    Let me know when you get there and if you have any questions you have along the way.....

    THx lj
    View
    1
    L
    lj50036
    samyoue said:
    That's excellent help thank you :)

    Yup I got list of commands, then connected Tablet into boot loader (?) mode and typed fastboot devices and got the following :

    Code: 
     C:\>fastboot devices
R32D203TBBR      fastboot

C:\>

    What now?
    Click to expand...
    Click to collapse

    Yes!!!!!!!!!!!!!

    ---------- Post added at 01:24 PM ---------- Previous post was at 01:19 PM ----------

    Go here https://developers.google.com/android/nexus/images

    The nexus 10 code name is 'mantaray' MAKE SURE YOU GET THE RIGHT ONE......

    Get the verison you would like......

    Than on the downloaded directory do a....

    Code: 
    dir

    So I can see whats in there....
    View
    1
    L
    lj50036
    samyoue said:
    inside the tgz file was a tar file, inside that was:
    Code: 
    C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h

02/03/2014  22:28    <DIR>          .
02/03/2014  22:28    <DIR>          ..
09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31               856 flash-all.sh
09/12/2013  23:31               700 flash-base.sh
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip
               5 File(s)    396,189,314 bytes
               2 Dir(s)  18,853,072,896 bytes free

    and inside the zip file is:
    Code: 
    C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-174ba74f\manta
ray-kot49h\image-mantaray-kot49h>dir
 Volume in drive C is Vista
 Volume Serial Number is 98A3-557B

 Directory of C:\nexus\mantaray-kot49h-factory-174ba74f\mantaray-kot49h-factory-
174ba74f\mantaray-kot49h\image-mantaray-kot49h

02/03/2014  22:34    <DIR>          .
02/03/2014  22:34    <DIR>          ..
04/12/2013  15:38                57 android-info.txt
01/01/2009  00:00         4,898,816 boot.img
04/12/2013  16:13        10,621,244 cache.img
01/01/2009  00:00         5,462,016 recovery.img
01/01/2009  00:00       662,821,052 system.img
04/12/2013  16:13       140,778,452 userdata.img
               6 File(s)    824,581,637 bytes
               2 Dir(s)  18,025,598,976 bytes free

    I'm guessing we are going to reinstall the factory OS version 4.4.2 (what it was previously i think...) or should i get earlier version of 4.4?

    Can't wait! :)

    thanks again for all your help so far

    EDIT:- PS just in case, the info on the bootloader screen

    Code: 
    DEVICE INFORMATION
PRODUCT NAME: manta
VARIANT: wifi
H/W VERSION: 8
BOOTLOADER VERSION: MANTAMF01
CARRIER INFO: NONE
SERIAL NUMBER: R32D203TBBR
LOCK STATE: LOCKED
REBOOT MODE FLAG: NONE
    Click to expand...
    Click to collapse

    Move these 3 files make sure the zip is still zipped up!!!! To the root of your c drive

    Code: 
    09/12/2013  23:31         1,310,720 bootloader-manta-mantamf01.img
09/12/2013  23:31               968 flash-all.bat
09/12/2013  23:31       394,876,070 image-mantaray-kot49h.zip

    Put your tablet into fastboot, make sure you can see your device on your PC with

    Code: 
    fastboot devices

    if you get the numbers than run this command and the script will do it all for you.....

    Code: 
    flash-all.bat

    Let me know if you have any questions... Thx as always lj
    View
    1
    L
    lj50036
    lmfaznboi said:
    I followed your instruction and I got up to the part where it say

    sending 'system' (647286 KB) ...

    and it just hang.

    on the nexus 10, it shows

    fastboot status data2781d8bc

    any idea?
    Click to expand...
    Click to collapse

    I guess to write the data we need to unlock your bootloader but no worries, once done you can just lock it back up as long as you flash
    a stock firmware package....

    So enter fastboot make sure you can see you tablet from your pc than type

    Code: 
    fastboot oem unlock

    Than it will just say your going to lose your data...Ok than it will do its thing.....

    Than run the flash-all.bat

    than boot fully into stock rom

    than reboot into fastboot

    and lock your bootloader with.... If thats is what you want to do....

    Code: 
    fastboot oem lock

    Let me know if this helps you
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