Hi.
I am the happy owner of a HD2, and I really am satisfied this device. One of the reasons I am satisfied is because of its hardware specs, the other maybe more important one is that I can actually change the way it works to perfectly suit my needs. Otherwise, I could very well dump it for an iphone.
Now, I know that the person reading this message will be a support employee, and by no means anyone who actually makes the decisions, yet I stringly encourage you to forward this mail to the upper levels.
I just learned that HTC sent a C&D letter to shipped-roms.com.
I know the legal mumbo-jumbo HTC is all about on that decision and I don't need any of that.
I also know another thing: excluding the people who buy your devices just because they were bundled with some dataplan by some carrier, and have no clue how to really use them other than as simple phones, there is a LARGE part of people, including myself, who buy your devices because they like the way they can be customized and how they can be made so much more powerful than what they came out of the store.
If you start acting against websites that allow us "power users" to get the most out of our phones, then it's like you're acting against your customers, and that is a very silly thing.
I can easily see how this kind of action could be taken further, against other leading community websites dedicated to your devices.
If and when you will do that, you will repay the dedication of your customers with legal threats, and you will instantly lose the interest in your products by the same people that now love them for the reasons I explained in this letter.
Please think carefully about it.