What do you mean by factory mode?
Are you sure you are holding Volume up and down and power button at the same time? If yes, give us some photo of how the phone looks like after going into this "FACTORY MODE"
sorry i forgot to save a pic of that factory mode and i am not with my brother right now but i remember the contents of the factory mode:
1.Full Test
2.Item Test
3.Test Report
4.Version
4.Reboot
this is what im getting when i pressed the volume + - and power button in his galaxy ace s5830i.
Use vol down and power button for download mode
Sent from my GT-S5830i using Tapatalk 2
i did that and im still getting a factory mode.....
damn. what the hell is wrong with his s5830i... ill just make another Q topic where ill sum everything up.thanks by the way for your help.