Replacement Phone Problems

southernstyle · Feb 23, 2012

So I got a replacement phone, which ends up being worse than my phone that had a stuck power button. My phone stays in 1x mode and the physical keyboard has issues. The H and Y buttons do not respond unless they are jammed. I could possibly try to get it replaced with another refurb POS and wait a week with a crappy loaner. I'm curious if anyone knows any other ways around these issues. Mainly the radio, I'm ok with the keyboard, I rarely used it anyway.

What I've tried:
Rooted, flashed many ROMs.
Flashed radio.
I did open the phone, and tried to see if there was something under the keyboard
^-- lost the little void sticker but hoping nobody notices.
RUU back to stock 2.2, then OTA'd back to 2.3.3

Literally tried everything I could think of, any other ideas?

prboy1969 · Feb 24, 2012

Take it back and make them give you another one. What your describing are hardware issues as far as the KB. I'd still make them replace it.

VICODAN · Feb 24, 2012

This is typical. I reported a problem to HTC already and will be following up next week. Don't return your phone and tell them to order another replacement and swap bad parts for good.

sparksco · Feb 24, 2012

Yeah it's called a re-furb

southernstyle · Feb 24, 2012

Yea I think I'm going to call them tomorrow and get them to just send it to me instead of dealing with Best Buy. I may not be an expert but I know way more than their people that work there do. The whole refurb idea is ridiculous, I bought a new phone, if my phone breaks give me a new phone like I paid for originally. Sorry I just hate how companies work these days, especially the rapist phone companies. Might be headed towards the roam until they cancel me road next.

prboy1969 · Feb 24, 2012

I've learned the hard way, if you don't get some satisfaction with who your dealing with. Ask for there Supervisor, or whoever is higher. That pretty much goes for anywhere you purchase something. Believe me I've had a few LONG phone conversations with Sprint. One lasted just shy of three hours. But they sent me a Brand New Touch Pro 2

.

TEAM MiK
Mik Roms Since 3/13/11

southernstyle · Feb 25, 2012

prboy1969 said:
I've learned the hard way, if you don't get some satisfaction with who your dealing with. Ask for there Supervisor, or whoever is higher. That pretty much goes for anywhere you purchase something. Believe me I've had a few LONG phone conversations with Sprint. One lasted just shy of three hours. But they sent me a Brand New Touch Pro 2 .

TEAM MiK
Mik Roms Since 3/13/11

When I had my TP2 I told them I was leaving and got a bunch of free stuff, I sold all of it on ebay lol.

prboy1969 · Feb 25, 2012

Still have a TP2

. Dual boot, Android and WinMo 6.5 .

TEAM MiK
Mik Roms Since 3/13/11

southernstyle · Feb 25, 2012

I did keep the TP2, I had Android on it once and then I never could get it to work again. Now it lays next to my Touch Pro in the top drawer

prboy1969 · Feb 26, 2012

Had a Touch Pro also, before that a Mogul.

TEAM MiK
Mik Roms Since 3/13/11

YoungCorruptionV2.0 · Feb 26, 2012

I liked the touch pro way better than the tp2

Sent from my PG06100 using Xparent Cyan Tapatalk

prboy1969 · Feb 26, 2012

Well I liked the TP2 way better. Mostly because of the bigger screen. But it was also faster. It was technically my first Android phone

.

TEAM MiK
Mik Roms Since 3/13/11

southernstyle · Feb 28, 2012

prboy1969 said:
Well I liked the TP2 way better. Mostly because of the bigger screen. But it was also faster. It was technically my first Android phone .

TEAM MiK
Mik Roms Since 3/13/11

Agree TP2 had everything, but capacitive screen and Android, that keyboard.. I still dream HTC brings it to a shift.

Other note, 3 hours on the phone and also after going to the store to be told my issues weren't good enough I should break my glass, I got a brand new our of box shift. Back of Mikrunny and loving my phone again

Sent from my PG06100 using xda premium

VICODAN · Feb 28, 2012

Replacement shift #6 is on the way. The tech is going to swap the camera/motherboard for me. Let's see how it goes.

southernstyle · Feb 28, 2012

VICODAN said:
Replacement shift #6 is on the way. The tech is going to swap the camera/motherboard for me. Let's see how it goes.

yikes, why haven't they just given you a different phone yet?

VICODAN · Feb 28, 2012

southernstyle said:
yikes, why haven't they just given you a different phone yet?

I don't want one.

prboy1969 · Feb 28, 2012

southernstyle said:
Agree TP2 had everything, but capacitive screen and Android, that keyboard.. I still dream HTC brings it to a shift.

Other note, 3 hours on the phone and also after going to the store to be told my issues weren't good enough I should break my glass, I got a brand new our of box shift. Back of Mikrunny and loving my phone again

Sent from my PG06100 using xda premium

Glad they finally gave you a new one

.

TEAM MiK
Mik Roms Since 3/13/11

southernstyle · Feb 28, 2012

VICODAN said:
I don't want one.

agree, there isn't another phone on Sprint I'm willing to trade for. The Evo View looked nice, but I'm sure its an unglorified Evo 3D

prboy1969 · Feb 29, 2012

Agreed, I looked at a bunch of different devices recently. Nothing I'd be willing to trade my Shift for

.

VICODAN · Mar 8, 2012

I got my 7th replacement and this one is looking good. The sliding feels a lot more loose than the last one but everything else works great (so far).

Replacement Phone Problems

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