Moto G not detected win 8.1

Search This thread

abcduploader

Member
Jan 9, 2012
36
14
Kolkata
Hi,

I updated my moto g(xt1033) to kitkat as soon as i got the phone .

most of the time i use airdroid to transfer files . But recently when i tried to connect via MTP mode the device was not detected . It was neither detected in camera mode .

In the device manager its showing an error .
The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

Please help .
 

mr_nooby

Senior Member
Jul 17, 2012
1,222
472
Windows 8.1 installs Microsoft USB drivers which won't allow you to use the phone even if you install drivers. You must search for your original USB drivers and install them instead of the windows 8.1 ones.

Sent from my XT1032 using xda app-developers app
 

renatoakamur

Senior Member
Aug 31, 2010
73
5
São Paulo - SP
Try a factory reset. Worked for me.

My Moto G (XT1033) was working with some bugs to connect on Win 8.1 before the kit kat. After the update has stopped completely. I did a factory reset and everything is fine now.
 

havoc000

Member
Mar 2, 2014
13
3
I had the same issue, and this is how I fixed it.
The easiest way was to enable developers mode on the moto g (go to about phone, and tap on build number 7 times)
Now, developer options should appear in the settings menu. Enable USB debugging in the developer options, that's it!

This should help windows 8.1 recognise your phone.
As I side note, I have not installed any drivers.
Good luck!

Sent from my XT1033 using Tapatalk
 

cypherhonk

New member
Jul 29, 2014
1
1
Install windows media player your problem is solved

Hi,

I updated my moto g(xt1033) to kitkat as soon as i got the phone .

most of the time i use airdroid to transfer files . But recently when i tried to connect via MTP mode the device was not detected . It was neither detected in camera mode .

In the device manager its showing an error .
The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

Please help .

Install windows media pack. I guess You are using windows 8.1 pro n. Installing windows media pack will solve your problem enjoy
 
  • Like
Reactions: razmth

Top Liked Posts

  • There are no posts matching your filters.
  • 1
    Install windows media player your problem is solved

    Hi,

    I updated my moto g(xt1033) to kitkat as soon as i got the phone .

    most of the time i use airdroid to transfer files . But recently when i tried to connect via MTP mode the device was not detected . It was neither detected in camera mode .

    In the device manager its showing an error .
    The drivers for this device are not installed. (Code 28)

    There are no compatible drivers for this device.

    Please help .

    Install windows media pack. I guess You are using windows 8.1 pro n. Installing windows media pack will solve your problem enjoy