Fingerprint scanner stopped working

Marcellff · May 11, 2014

I got my brand new s5 two weeks ago. Fingerprint scanner was working fine until now. I can't unlock my screen using fingerprint scanner anymore. It doesn't recognize my fingerprints. Also I can't change my fingerprint because it says my alternative password is wrong. And when I try to change my alternative password, I get this message on the screenshot.

Anybody else with this problem? Only fix I found was factory reseting. But I don't wanna do that every time I wanna fix this bug. Will this be updated soon? This is so frustrating. A flagship phone like this shouldn't have these type of critical bugs.

Sent from my SM-G900T using XDA Free mobile app

nubsgohard · May 11, 2014

Marcellff said:
I got my brand new s5 two weeks ago. Fingerprint scanner was working fine until now. I can't unlock my screen anymore. It doesn't recognize my fingerprints. Also I can't change my fingerprint because it says my alternative password is wrong. And when I try to Chae my alternative password, I get this message on the screenshot.

Anybody else with this problem? Only fix I found was factory reseting. But I don't wanna do that every time I wanna fix this bug. Will this be updated soon? This is so frustrating. A flagship phone like this shouldn't have these type of critical bugs.

Sent from my SM-G900T using XDA Free mobile app

Is your S5 rooted? Running Custom Rom?

If not, is your fingerprint scanner covered by something? Dirt, Sweat, maybe plastic from a case your using?

Marcellff · May 11, 2014

nubsgohard said:
Is your S5 rooted? Running Custom Rom?

If not, is your fingerprint scanner covered by something? Dirt, Sweat, maybe plastic from a case your using?

Nope. Not rooted. Not covered by anything. The scanner just doesn't seem to work.

muzhik · May 12, 2014

Marcellff said:
Nope. Not rooted. Not covered by anything. The scanner just doesn't seem to work.

i would get a replacement phone... :good:

Marcellff · May 12, 2014

muzhik said:
i would get a replacement phone... :good:

It's not a hardware issue, definitely a software issue. As I did a factory reset on the phone and its working perfectly now.

Sent from my SM-G900T using XDA Free mobile app

muzhik · May 12, 2014

Marcellff said:
It's not a hardware issue, definitely a software issue. As I did a factory reset on the phone and its working perfectly now.

Sent from my SM-G900T using XDA Free mobile app

i guess if you "OK" with factory resetting your phone every so often.. otherwise, i would go to tmobile and have them warranty swap it.

Marcellff · May 12, 2014

muzhik said:
i guess if you "OK" with factory resetting your phone every so often.. otherwise, i would go to tmobile and have them warranty swap it.

I think you're probably right. But I've seen some other people on the Internet with this same issue, and a factory reset was the only way out for them as well.. I think I'll just get a new one after all

Sent from my SM-G900T using XDA Free mobile app

Marcellff · May 16, 2014

Bump

Sent from my SM-G900T using XDA Free mobile app

KryptosXLayer2 · Sep 30, 2014

I figured out how to fix "an error has occurred" issue without resetting phone, check it out!

Topics

Topics

Fingerprint scanner stopped working

Marcellff

Member

nubsgohard

Member

Marcellff

Member

muzhik

Senior Member

Marcellff

Member

muzhik

Senior Member

Marcellff

Member

Marcellff

Member

KryptosXLayer2

Senior Member

Similar threads

New posts