[Q] Thought all Verizon 4G phones were carrier unlocked.

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Alexcxvtr

Senior Member
May 13, 2011
270
13
Greetings.

It seems I'm facing a weird problem here.
To begin with, I live in Europe and I've just bought a Verizon M8.
After boot, a pop up reads that this sim card is not from Verizon.
Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
+1 is the phone code for the US.
Well, I don't want this.
I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.

Could anyone please help me?
What should I do?
Flash another firmware? And which one?
 
Last edited:

Alexcxvtr

Senior Member
May 13, 2011
270
13
Thought you just pop the sim card in and voila.
I don't know how to change the APN settings.
And why should I do that if the device comes unlocked?
Do I miss something?
Surely, my sim card is not damaged.
 

takeclear

Senior Member
Aug 31, 2012
58
20
In settings click Mobile Data, then click GSM/UMTS Options. IT should let you change the APN.

Which carrier do you have?
 

Alexcxvtr

Senior Member
May 13, 2011
270
13
Thanks man, but I still can't make calls.
+1 stills appears in front of the phone number stating this is an invalid number.
Of course, call is dropped.
 

takeclear

Senior Member
Aug 31, 2012
58
20
Damn. The only thing I can think of would be for you to go to a local store and see if they can set it up. With the sim card and apn settings changed it should work, but I don't know. Hopefully someone else can chime in.
 

Alexcxvtr

Senior Member
May 13, 2011
270
13
Thanks man.
What I can't get is that I can receive calls and sms but I can't make calls.
I'm assuming if the device was locked my sim card wouldn't be recognized at all.
But still, Verizon 4G phones come carrier unlocked.
What's going on?
 

Alexcxvtr

Senior Member
May 13, 2011
270
13
Anyone else?
I really need some help.
Should I flash another firmware? Region specific?
 

Dodge DeBoulet

Senior Member
Mar 4, 2012
331
67
Greetings.

It seems I'm facing a weird problem here.
To begin with, I live in Europe and I've just bought a Verizon M8.
After boot, a pop up reads that this sim card is not from Verizon.
Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
+1 is the phone code for the US.
Well, I don't want this.
I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.

Could anyone please help me?
What should I do?
Flash another firmware? And which one?

Have you looked into the "Set Current Country" options in the Assisted Dialing section of the Phone settings? Or perhaps just turn Assisted Dialing off (I think it's on by default).
 
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Alexcxvtr

Senior Member
May 13, 2011
270
13
Have you looked into the "Set Current Country" options in the Assisted Dialing section of the Phone settings? Or perhaps just turn Assisted Dialing off (I think it's on by default).

YESSSSS!!!:laugh::good:

Oh, man, thank you so much!
That's it!
Assisted Dialing was enabled and caused the problem.
You are the man!

Now, I will try to find a way to make LTE work.
(I know it doesn't work on other US carriers, but globally it should. I've seen it.)
 

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    Greetings.

    It seems I'm facing a weird problem here.
    To begin with, I live in Europe and I've just bought a Verizon M8.
    After boot, a pop up reads that this sim card is not from Verizon.
    Although, my sim card CAN receive calls and messages (there is also the app from my carrier services) I cannot make any calls.
    What happens is that when I'm trying to dial a number, +1 appears in front of the phone number and call is dropped.
    +1 is the phone code for the US.
    Well, I don't want this.
    I thought every single Verizon 4G phone was carrier unlocked out-of-the-box.
    To be honest, I know it, because there is some kind of legislation forcing Verizon to sell their 4G phones unlocked.

    Could anyone please help me?
    What should I do?
    Flash another firmware? And which one?

    Have you looked into the "Set Current Country" options in the Assisted Dialing section of the Phone settings? Or perhaps just turn Assisted Dialing off (I think it's on by default).